Ifax Troubleshooting - Ricoh D127 Field Service Manual

4. Appendix: Fax Troubleshooting Guide

IFAX Troubleshooting

• Use the following procedures to determine whether the machine or another part of the network is
causing the problem.
Communication
Route
General LAN
Between IFAX and PC
Between machine
and e-mail server
178
Item
1. Connection with the
LAN
2. LAN activity
1. Network settings on
the PC
2. Check that PC can
connect with the
machine
3. LAN settings in the
machine
LAN settings in the
machine
Action [Remarks]
• Check that the LAN cable is connected to the
machine.
• Check that the LEDs on the hub are lit.
• Check that other devices connected to the LAN
can communicate through the LAN.
• Check the network settings on the PC.
[Is the IP address registered in the TCP/IP properties
in the network setup correct?
• Check the IP address with the administrator of
the network.]
• Use the "ping" command on the PC to contact
the machine.
[At the MS-DOS prompt, type ping then the IP
address of the machine, then press Enter.]
• Check the LAN parameters
• Check if there is an IP address conflict with
other PCs.
[Use the "Network" function in the User Tools.
If there is an IP address conflict, inform the
administrator.]
• Check the LAN parameters
• Check if there is an IP address conflict with
other PCs.
[Use the "Network" function in the User Tools.
If there is an IP address conflict, inform the
administrator.]