Ricoh D127 Field Service Manual page 172

6. Troubleshooting
No.
Symptom
Definition
636 SD Card Error
Expanded authentication module error
There is no expanded authentication
module in the machine.
-001 B
The SD card or the file of the expanded
authentication module is broken.
There is no DESS module in the
machine.
Version error
-002 B
The version of the expanded
authentication module is not correct.
OSM usercode file error
NOT found the "usercode" file in the
rootfolder, in the SD card
-011 B
Or cannot read the usercode file
correctly.
*This SC occurs only for OSM IC card.
637 Tracking APP error
-001 B NOT found the tracking information.
170
Possible Cause/Countermeasure
1. Install the correct SD card or the file
of the expanded authentication
module.
2. Install the DESS module.
1. Install the correct file of the
expanded authentication module.
• No usercode file exists in the SD
card
• Irregular usercode file
• The data in the usercode file is
irregular
• NOT coping the application with the
"usercode" file to the SD card.
1. Make a customer usercode by the
OSM usercode setting tool
(IDissuer.exe) and put it in the
rootfolder where IC card module
(eccm.mod) is stored.
• Causes of failing to notice tracking
SDK APP (e.g.: Defective tracking
SDK APP, Abnormal internal
communication)
1. Power source OFF/ON