Creating / Using Folder........................................................................................................................... 422

Configuration for Authentication............................................................................................................. 424

Installation Overview .............................................................................................................................. 424

Enabling Authentication........................................................................................................................ 424

Changing the Default Authorization Group Settings................................................................. 427

Creating an Authorization Group....................................................................................................... 427

Configuration for IC Card Reader (Optional) ...................................................................................... 429

Step 1 Preparations ................................................................................................................................. 429

Step 2 Logout Method Using the Smart Card .............................................................................. 430

Step 3 Registering Smart Card Information.................................................................................. 430

Configuration for Account Administration........................................................................................... 431

Step 1 Selecting an Accounting Type............................................................................................... 431

Step 2 Registering User Information................................................................................................ 431

User Authentication Operations ............................................................................................................... 433

Authenticating Login Users .................................................................................................................. 433

Changing Passcode.................................................................................................................................. 434

15 Problem Solving.................................................................................................................................... 435

Troubleshooting............................................................................................................................................... 436

Machine Trouble.............................................................................................................................................. 437

Image Quality Trouble.................................................................................................................................. 442

Trouble during Copying................................................................................................................................ 448

Unable to Copy.......................................................................................................................................... 448

The Copy Result is Not What was Expected .................................................................................. 449

Trouble during Printing................................................................................................................................. 452

Unable to Print........................................................................................................................................... 452

The Print Result is Not What was Expected ................................................................................... 453

Trouble during Faxing ................................................................................................................................... 455

Sending Problems ..................................................................................................................................... 455

Receiving Problems .................................................................................................................................. 460

Trouble during Scanning .............................................................................................................................. 464

Unable to Scan with the Machine...................................................................................................... 464

Unable to Import Scanned Documents to the Computer........................................................ 465

Unable to Send a Scanned Document over the Network (FTP/SMB).................................. 466

Unable to Send E-mail ............................................................................................................................ 467

The Image is not What was Expected ............................................................................................. 467

Network-related Problems........................................................................................................................... 469

When using TCP/IP .................................................................................................................................. 470

CentreWare Internet Services Problems.......................................................................................... 471

E-mail Features Problems ...................................................................................................................... 472

Internet/Intranet Connection Problems ......................................................................................... 473

IPv4 and IPv6 Connection Problems ................................................................................................ 474

Media Print - Text Trouble........................................................................................................................... 477

Media Print - Photos Trouble...................................................................................................................... 478

Error Code........................................................................................................................................................... 479

Table of Contents