Chapter 5. Problem Isolation - Datalogic Magellan 9800i Product Reference Manual

The troubleshooting references provided in this section should be used in the event of a
suspected functional problem. This information will assist you in identifying and resolving any
problems.
The scanner/scale has a number of features that indicate when a scanner, EAS deactivation
system, or scale problem occurs. The unit may:
•
•
•
•
Three error reporting modes are used: Power-Up Selftest, Operational tests and Diagnostic
tests. These test sequences are explained on the following pages.
Power-Up Selftest
The Power-up Selftest is a pre-operational series of tests that must be successfully completed
before the scanner indicates readiness for operation. This pre-operational period is the time
between power-up and normal operation during which the software, firmware and hardware are
being tested. These tests ensure that all subsystems are fully functional before turning on. Refer
to the
and other scanner and scale modes.
Operational Tests
These are the tests that run continually during Normal Operation and Sleep Mode. Firmware
checks all subsystems, accessory connections and the POS interface to verify everything is
operating normally. If a problem is detected at any time, a long, low tone is sounded, an error
code is shown on the Health & Status Indicator, and operation may be halted. If you press the
Scanner Control Button at that time, a series of tones will be sounded that matches the error
code displayed.
Diagnostic Tests
Chapter 2, Diagnostic
See
and/or scale. If a problem is discovered during diagnostics, the scanner will provide feedback
about the source of the problem. The remainder of this section describes these failure
indications and includes troubleshooting flowcharts to help isolate the problem.
Product Reference Guide
emit a series of tones
light the Health & Status Indicator (FRU status) display
flash its indicator LEDs
display error codes on the Remote Display (if installed)
Section 3
subsection titled,
Modes, for details about running diagnostic tests for the scanner
Problem Isolation
Operational Modes
for a more detailed description of this
Chapter 5
61