E-Mail/Fax Technical Support Service; Internet - NEC POWERMATE PROFESSIONAL - SERVICE MANUAL 05-1997 Service Manual

E-mail/Fax Technical Support Service

If you have a modem, the NECCSD Technical Support Center offers technical support by
E-mail over the Internet network. The Internet address is:
tech-support@neccsd.com
If you have access to a fax machine or fax/modem, you can also fax technical questions to
the NECCSD Technical Support Center. The fax number is:
(508) 635-4100
When using the E-mail or fax support service, include the following words in the subject
field for prompt response from the appropriate technical person:
T
Desktop (desktop or minitower systems)
T
Monitor
T
CD-ROM
T
Printer
T
Notebook.
Provide as much specific information about your questions as possible. Also, if you are
sending a fax, please include your voice telephone number and your fax number with the
question. You will receive a response to your questions within one business day.

Internet

If you have a modem, you can access NECCSD's Home Page on the Internet World Wide
Web. You can do this through a commercial online service or through your Internet
account. NECCSD's Home Page contains general information about NECCSD products.
You can also use the Internet to access NECCSD's ftp (file transfer protocol) site to
download various files (video drivers, printer drivers, BIOS updates). The files are
essentially the same files as on the NECCSD Bulletin Board Service.
To access the World-Wide-Web NECCSD Home Page, enter the following Internet
Uniform Resource Locator (URL) through your service:
http://www.neccsd.com/
To access the NECCSD ftp Site, enter the following Internet ftp address through your
service:
ftp.nectech.com
Once in the file menu, follow the prompts to choose and download the file(s) you want.
Maintenance and Troubleshooting 4-5