Troubleshooting; Report Generator; Faults And Warnings - Servotronix CDHD2S User Manual

Troubleshooting

10. Troubleshooting

10.1 Report Generator

Before contacting technical support, generate an application setup report through the report
generator in ServoStudio2. The information contained in the report file will help technical support
troubleshoot your issue and provide support.
In general, it is highly recommended that you generate a report every time you complete
application configuration, even when the system is functioning normally.
Report generator options can be accessed in two places in ServoStudio2:
Autotuning Wizard (last step)
⚫
Backup and restore screen
⚫

10.2 Faults and Warnings

If the CDHD2S is connected to the host through the serial interface, the fault code is
transmitted to the host through a text message. This message is saved in the fault history log
(FLTHIST) in the non-volatile drive memory, so the fault history will not be lost when the power
supply of the drive is restored.
Warnings are not considered faults and do not disable operation. The system
⚫
automatically clears the warning status when the conditions that generated the warning
no longer exist.
Faults will occur when settings or conditions may cause improper drive/motor operation
⚫
and/or damage to the equipment. A fault will automatically disable the drive and display
the fault status on the drive display as well as in the software interface.
The fault state of the drive is usually blocked, and the drive will not be enabled until the fault
state is clearly cleared. The fault state can only be cleared when the fault condition no longer exists.
This can be done in any of the following ways:
Switch a drive for enabling. This can be accomplished by executing the drive disable
◼
command (K) and then executing the enable (EN) command or by switching the remote
enable line (REMOTE).
In some systems, specific drive inputs are defined as alarm clearing. In such systems, the
◼
fault will be cleared by switching the input.
The drive will be re-enabled when the fault condition no longer exists.
Fatal faults. Some faults are called fatal faults because they disable nearly all drive
⚫
functionality (including communications), preventing the drive from enabling. This
condition is typical of internal failure faults, such as watchdog events or internal power
failure. Fatal faults require technical support intervention.
—247
—
Table10-1