GE LOGIQ Totus Basic Service Manual page 313

Direction 5936427, Rev. 1
Table 7-26
App key expired.
Please contact your GE HealthCare
service personnel.
Invalid server certificate.
Please contact your GE HealthCare
service personnel.
Deactivation failed.
Deactivation failed. Please contact your
GE HealthCare service personnel. (Error
code: 500)
Deactivation failed. Please contact your
GE HealthCare service personnel. (Error
code: 400)
Deactivation failed. Please contact your
GE HealthCare service personnel. (Error
code: 401)
Deactivation failed. Please contact your
GE HealthCare service personnel. (Error
code: 404)
Deactivation failed. Please contact your
GE HealthCare service personnel. (Error
code: 503)
Backup to cloud failed.
Backup to cloud failed. Timeout occurred.
No change identified. Backup not
performed.
Agent service config file is corrupted.
Please contact your GE HealthCare
service personnel.
App key expired.
Please contact your GE HealthCare
service personnel.
GE HealthCare CONFIDENTIAL
Errors for the Device Management Option (Continued)
Error
Chapter 7 Diagnostics/Troubleshooting
Details
1. Network not connected state
2. Any unknown connection issue
After activation remove digital twin
from ThingWorx server.
Bad request
Unauthorized
Digital twin not found
Service unavailable
Backup
1.Retry count elapsed. (Any
exception in service API\Agent code
and no specific error code).
2. Any unknown connection issue.
Console side did not receive any
response from Agent\ThingWorx side
in predefined backup time delay.
Agent side config file
(IoTAgentConfig.json) is corrupt.
ThingWorx server App key expired.
LOGIQ Totus Basic Service Manual
Solution
Contact service personnel for app key
expiry date correction.
Install valid certificate using Device
Connect Service Certificate.
Ensure the network connection and
retry.
Contact GE HealthCare support.
Retry desired action. Contact AVURI
Device Connect Support at
dc.support@gehealthcare.com.
Retry desired action. Contact AVURI
Device Connect Support at
dc.support@gehealthcare.com.
Contact AVURI Device Connect
Support at
dc.support@gehealthcare.com to
initiate Device re-registration.
Retry desired action. Contact AVURI
Device Connect Support at
dc.support@gehealthcare.com.
Ensure network connection and retry.
Ensure network connection and retry.
No action needed.
1. Contact service for enabling re-
registration.
2. Select Deactivate.
3. Follow steps for activation.
Contact service personnel for app key
expiry date correction.
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