GE LOGIQ Totus Basic Service Manual page 283

Direction 5936427, Rev. 1
7-3-7 Utilities (continued)
Gather Logs
Gather Logs provides a way to collect system logs and place the log files in the D:\Service directory for
retrieval by the online center. These log files do not include protected data such as crash dumps and
keyboard shadow logs. The customer can collect logs (including protected data) using Alt+D when
Protected Data is checked. Log files are compressed into a .zip file and the file path and name display.
If the application software is not running, use the Gather Logs shortcut on the Windows desktop.
The information on Gather Logs is available to all service class licenses.
To access Gather Logs, select Utility (second page) > Service > Utilities > Gather Logs.
This table shows all the elements available on Gather Logs with descriptions.
Table 7-11
1 Day Logs
1 Week Logs
All Logs
Gather Logs
To gather log files:
1.) Navigate to Utility (second page) > Service > Utilities > Gather Logs.
2.) Select one of the following:
-
-
-
3.) Click Gather Logs. In the resulting dialog box, record the location of the log files and click OK.
4.) When the gather log operation is complete, click the notification icon in the banner to view the
location of the log files.
For more information :
• "Utilities" on page 7-26
GE HealthCare CONFIDENTIAL
Figure 7-18 Gather Logs
Gather Logs
Element
When selected, gathers log files for one day.
When selected, gathers log files for one week.
When selected, gathers all available log files.
Select to gather the log files for the selected time period.
1 Day Logs
1 Week Logs
All Logs
Chapter 7 Diagnostics/Troubleshooting
LOGIQ Totus Basic Service Manual
Description
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