HOLDEN XC Series Owner's Handbook Manual page 144

Chapter 9
9-10
AFTER SALES
We want you to be happy with your new vehicle, together with the people you deal with
while you have the vehicle.
Normally, any problems with the sales, operation, servicing or the validity of original
equipment supplied with your vehicle will be handled by your Holden Retailer's Sales
and Service Department.
We realise however that, with the best intentions, misunderstandings do occur
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sometimes.
Therefore, we suggest you discuss any concern with one of the Holden
Retailer's management people. If you haven't received satisfaction from the
Sales Manager or Service Manager – go to the General Manager or to the Dealer
Principal.
By now you should have satisfaction. If not, the Holden Customer Assistance office
is at your disposal.
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The Australian Holden Customer Assistance representatives can be telephoned
from anywhere within Australia for only the cost of a local call. The Melbourne
area number is 9646 5466. Outside the Melbourne Metropolitan area, the
number is 1800 03 3349.
If your concern relates to parts / accessories and you have made contact with the
Retailer or Distributor without satisfaction, you may contact Holden Service Parts
Operations on (03) 9797 7341.
Naturally, telephoning is the quickest and the best way to contact. However, if you
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prefer to write, the address is:
The Manager
Holden Customer Assistance Centre
GPO Box 1714
Melbourne 3001
Your letter should clearly outline your concern or query, and include the following:
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• Your name and address
• Telephone numbers, both private and business
• Servicing Retail Premise's name and address
• Vehicle model
• Vehicle identification number (I.S.O.V.I.N.), refer to the inside front cover of this
Handbook
• Date of purchase
• Current odometer reading
Most of this information will be found on the Vehicle Identification Certificate, located
inside the front cover of this handbook.
Before you write however, remember that the telephone is the quicker and more
efficient means of communication.
CUSTOMER ASSISTANCE