HOLDEN XC Series Owner's Handbook Manual page 139

WARRANTY QUESTIONS AND ANSWERS
This section is designed to assist you in understanding the Holden Warranty provided
with your new vehicle.
The following are some of the most frequently asked questions, for which detailed
answers are provided.
Q 1. How do I go about obtaining Holden Warranty service?
It is the responsibility of the Holden Selling Retailer to provide Holden Warranty
service, therefore you should take your vehicle to the Holden Selling Retailer whenever
Holden Warranty service is needed. However, if this is not possible, you may go to any
other Authorised Holden Retailer. The details recorded inside the front cover of this
handbook will be required by the Holden Retailer.
Q 2. What should I do if my vehicle becomes unsafe or inoperative as a result
of a defect which is covered by the Holden New Vehicle Warranty?
You should contact the nearest Authorised Holden Retailer or Holden Customer
Assistance Service (refer further in this chapter) as soon as possible, and arrange for
that Retailer to carry out the required Holden Warranty Service.
Q 3. What should I do if, in an emergency, Holden Warranty service is required
and an Authorised Holden Retailer is not available to provide such service
at the time?
If, in an emergency, a repair, replacement or adjustment (covered by the Holden New
Vehicle Warranty) is required to enable your vehicle to be operated safely and it is not
practical for you to go to an Authorised Holden Retailer, the service (to the extent that
it is necessary to enable your vehicle to be operated safely) may be performed by any
other qualified mechanic or repairer. A claim for the reasonable cost may be made
through the Authorised Holden Retailer who would normally provide you with Holden
Warranty Service. You must also take your vehicle to the Authorised Holden Retailer
for inspection of the service and / or completion of any required Holden Warranty
service, as soon as possible.
Note: During normal business hours you should seek authorisation from your
nearest Authorised Holden Retailer or Holden Customer Assistance Service, prior to
repairs being commenced.
Q 4. Are damage or injury, loss of time, inconvenience, commercial or other
direct or indirect loss covered by the Holden Warranty?
No, these items are not covered. Holden warranty only covers the repair, replacement
or adjustment of those parts of your vehicle which are found to be defective in materials
or workmanship. No other types of claim for compensation of any kind, even if the
same resulted from a consequence of a defect in materials or workmanship in your
vehicle, will be recognised under the Holden New Vehicle Warranty.
You may have rights under the law to claim compensation outside of the Holden New
Vehicle Warranty, but any claim based on those rights should be separately pursued.
Chapter 9
9-5
AFTER SALES