Custom Audiotex Recordings - Inter-Tel AXXESS Administrator's Manual

CUSTOM AUDIOTEX RECORDINGS

The voice mail System Administrator can create and select up to 500 custom audiotex record-
ings (voice mail company greetings, auto attendant greetings, call routing announcements, and
hunt group announcement/overflow recordings). Each recording has an assigned number.
Numbers are then assigned to specific applications using the System Administrator's mailbox
or through database programming.
Any recording number (001-500) can be assigned to any AXXESSORY Talk application. In
the default state, Recording 001 is automatically defaulted to play the system-provided Voice
Mail main greeting and Recording 002 is the Automated Attendant main greeting. The default
recordings can be changed, but will be returned to system-provided values if the AXXES-
SORY Talk system is defaulted. A single recording may be used for multiple applications.
After making the required recordings, the System Administrator must determine which ones
play during the telephone system's day and night modes of operation. This can be done from
either the System Administrator's mailbox or through database programming.
The System Administrator must enter a valid two digit recording number (or a single digit fol-
lowed by
number has been entered and a previous recording exists, AXXESSORY Talk will play it.
(This includes the two standard default greetings.) When no recording is associated with
recording number, the System Administrator will be prompted to create a recording.
Once the recording is installed it replaces any previous recording. The only recordings that can
be retrieved are system default recordings 001 and 002. They can be retrieved by defaulting the
AXXESSORY Talk database.
The maximum recording time for each custom audiotex recording is determined in database
programming when the maximum greeting lengths are established for all mailbox owners.
In database programming, several greetings can be linked together for one application and/or
use the special UCD/ACD hunt group characters that tell the caller how many calls are ahead
and how long the wait will be. If you use the System Administrator's mailbox to record or
assign a recording to an application with a list of several recordings, your input will change
only the first entry in the list. You cannot change the other entries using the System Adminis-
trator's mailbox.
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O RECORD CUSTOM AUDIOTEX RECORDINGS
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Custom Audiotex Recordings
INTER-TEL AXXESS ADMINISTRATOR'S GUIDE – Issue 5.1, March 2000
for recordings 1-9) before a custom audiotex recording can be made. If a valid
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Dial the Voice Mail application access number. You hear the main menu.
During or after the greeting, press
Enter the System Administrator mailbox number and password.
Press to access the System Administrator's Menu.
9
When you hear the System Administrator Menu, press
ings option.
The next prompt asks if you wish to make a custom recording or select a custom
recording. Press (make a recording).
1
When prompted, enter the desired recording number (001-500). If a recording exists, it
is played. If not, go to the next step.
To hear the recording again, press
If you wish to leave the recording unchanged, press
If you wish to re-record the recording, press
Administrator Procedures
:
to identify yourself as a mailbox owner.
*
to select the Custom Record-
3
.
1
.
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and continue to the next step.
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