Voice Mail; Voice Mail And Message Notification/Retrieval Applications - Inter-Tel AXXESS Administrator's Manual

AXXESSORY Talk Features
INTER-TEL AXXESS ADMINISTRATOR'S GUIDE – Issue 5.1, March 2000

VOICE MAIL

The Voice Mail feature allows callers to send and receive recorded messages from any station
or DTMF telephone. (Dial-pulse signaling is not recognized by AXXESSORY Talk. Callers
using dial-pulse phones will be routed to the Voice Mail application's Dial-0 Destination for
assistance.)

VOICE MAIL AND MESSAGE NOTIFICATION/RETRIEVAL APPLICATIONS

Two types of applications are combined to provide the Voice Mail feature: Voice Mail and
Message Notification/Retrieval.
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Voice Mail: This application
handles all calls that are directed
to voice mail (other than the
Message Notification/Retrieval
application). Callers will hear
the main company greeting, fol-
lowed by a menu of available
options. Stations can forward or
transfer calls directly to their
mailbox using this application's
extension number. This applica-
tion can also be the message
center for the stations.
Message Notification/Retrie-
val: Only one Message Notifi-
cation/Retrieval application may
be created for the system. When
station users respond to message
indications left by voice mail,
they reach the Message notifica-
tion/Retrieval application and
are prompted only for their
password.
CALL TO VOICE MAIL
Voice Mail answers and plays a
greeting followed by a menu of
options.
Caller selects option
Call is sent to Caller uses the
directory and
mailbox. Or a
can select the
mailbox owner
name of
enters his own
mailbox. desired party.
Call is sent to selected mailbox.
MESSAGE IS LEFT IN A MAILBOX
Voice mail leaves a message waiting indica-
tion at the station designated as the message
notification station for the mailbox.
Station user responds to message indication
(presses MSG key or enters feature code).
INTERCOM CALL IS PLACED TO
MESSAGE NOTIFICATION/RETRIEVAL
APPLICATION
Station user is prompted for the
password to his mailbox.
Caller does not
select an option
Call is sent to
the Voice Mail
designated
dial-0 operator.
Voice Mail