Call Waiting - Inter-Tel AXXESS Administrator's Manual

CALL WAITING

While a station is in use, incoming intercom and outside calls camp on until the busy station is
available. The busy party hears a single camp-on tone every 15 seconds (unless the Camp-on
Tone timer is changed or camp on tones are disabled at the station).
A station programming flag (Camp-On Indications) allows camp-on tones to be enabled or dis-
abled for incoming intercom and outside calls. This flag is programmed on a station-by-station
basis.
The DID/E&M Receive Busy Instead Of Camp-On station flag determines whether E&M and
DID callers will receive busy signal or receive ringback and camp on when calling a busy sta-
tion. In the default state, busy tones are disabled and the callers will hear ringback while
camped on to the called station. This flag is programmed on a station-by-station basis.
T
O RESPOND TO CALL WAITING USING A KEYSET
NOTE
an individual trunk key flashing fast, you have a call waiting. The display indicates the type of
call that is waiting (intercom, outside, recall, etc.). If you are a hunt group member, the display
shows the number of calls camped on to the hunt group. Do one of the following:
(1)
(2)
T
O RESPOND TO CALL WAITING USING A SINGLE
When you hear a single camp-on tone every 15 seconds while you are on a call, another call is
waiting. Do one of the following.
(1)
Call Waiting
INTER-TEL AXXESS ADMINISTRATOR'S GUIDE – Issue 5.1, March 2000
If, while on a call, you hear a single camp-on tone and/or see the IC key, a Call key, or
If you wish to end the current call, hang up. A waiting outside call rings as an incoming
call; an intercom call rings as a private call. Answer as usual.
If you wish to place the current call on hold, press the HOLD key or press the Special
∞
key and enter the Individual Hold feature code (336). The Call key, individual
trunk key, or IC key flutters (unless an intercom call is camped on, in which case the
IC key flashes fast until the camped on call is picked up, then the IC key flutters).
Answer the waiting call by pressing the flashing Call key, individual trunk key, or IC
key.
Executive Digital Keysets: You may press one of the following menu keys:
•
ANSWER: Press this key to end the current call and answer the ringing call.
•
SEND TO V-MAIL: This key appears only if you have an AXXESSORY Talk
mailbox. Press this key to transfer the call to your mailbox.
•
IC CALL TO DND: Pressing this key will send do-not-disturb tones to the caller. If
using a display keyset, the caller will see DO-NOT-DISTURB.
To return to the holding call: Press the fluttering individual trunk key, Call key, or IC
key.
If you wish to end the current call, hang up. The call rings at your station. Lift the hand-
set to speak to the waiting caller.
If you wish to place the current call on hold, hookflash and then enter the Individual
Hold feature code (336). You are connected with the waiting caller.
AXXESS System Features
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