Receiving Outside Calls - Inter-Tel AXXESS Administrator's Manual

AXXESS System Features
INTER-TEL AXXESS ADMINISTRATOR'S GUIDE – Issue 5.1, March 2000

RECEIVING OUTSIDE CALLS

T
O RECEIVE AN OUTSIDE CALL
Keyset:
You will hear one of the following signals when receiving an outside call.
Single-Line Set:
T
O RECEIVE A CALL THAT WAS TRANSFERRED TO HOLD
When you hear a page announcing that an outside call is holding at your station (a Call key or
individual trunk key is fluttering):
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Repeating long tones and a Call key or individual trunk key is flashing at the fast
rate: A call is ringing in. Lift the handset and/or press the flashing individual trunk
key, flashing Call key, or ANSWER key. (Executive Digital Keyset users with a pro-
grammed voice mail extension can press the SEND TO V-MAIL menu key to transfer
the call to voice mail.) The individual trunk or Call key flashes slowly during the call.
(Display keysets show [trunk name] RINGING IN.)
Intercom call or page announcing a call and a Call key or individual trunk key is
flashing at the fast rate: A call has been transferred to your station. Lift the handset
and/or press the flashing individual trunk key, flashing Call key, or ANSWER key.
(Executive Digital Keyset users with a programmed voice mail extension can press the
SEND TO V-MAIL menu key to transfer the call to voice mail.) The individual trunk
or Call key flashes slowly during the call. Display keysets show TG XXXX [or group
name] TFER FROM EX XXXX [or user name].
An individual trunk key is flashing at the fast rate, there is no ring signal, and
you have allowed answer for the trunk. You may hear ringing on another keyset:
Press the fast-flashing individual trunk key as described above or enter the Automatic
Trunk Answer feature code (350). (The ANSWER key cannot be used to answer these
calls.)
You hear a page announcing a transfer and/or repeating long tones: A call is ring-
ing in. Lift the handset; you are connected to the caller.
You hear a call ringing in on another station and you have allowed answer: Lift
the handset and enter the Automatic Trunk Answer feature code (350). You are con-
nected to the lowest-numbered trunk ringing in for which you have allowed answer.
Keyset: Lift the handset and/or press the fluttering Call key or individual trunk key, or
press the ANSWER key. You are connected to the caller.
Single-Line Set: Lift the handset and press the HOLD key or enter the Individual Hold
feature code (336). You are connected to the caller.
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Receiving Outside Calls