Reverse Transfer - Inter-Tel AXXESS Administrator's Manual

REVERSE TRANSFER

Calls ringing or recalling at a station, a hunt group, or a transfer-to-park location can be picked
up at any other station, using this feature. Calls on hold can also be picked up from stations and
from transfer-to-park locations. A user can reverse transfer a call from a station or a hunt group
on another node.
If more than one call is ringing or holding at the station or hunt group, a priority list determines
which call is reverse transferred. Calls are selected in the following order, and if more than one
call of the same type is at the station, the calls are picked up in the order they were received:
(1)
(2)
(3)
(4)
If a call is reverse transferred from a hunt group announcement or overflow station, and a sta-
tion in the hunt group becomes available, the call will be disconnected from your station
immediately when answered by the hunt group station.
A call cannot be reverse transferred from a station within a hunt group, using the pilot number,
if the call was not a hunt group call. To reverse transfer the call, use the station's extension
number, not the pilot number of its hunt group.
There is a programmable station flag called "Transient Call Indication On Call Answer" that
determines whether the station user will see a call display when reverse transferring a call (or
using a secondary extension key). If the flag is enabled, the display will indicate whether the
call was ringing, recalling, transferred, or holding at the other station.
T
O REVERSE TRANSFER A CALL
Reverse Transfer
INTER-TEL AXXESS ADMINISTRATOR'S GUIDE – Issue 5.1, March 2000
Ringing calls
Camped-on calls
Holding outside calls
Holding intercom calls
:
EITHER, Lift the handset (keysets can remain on hook) and enter the Reverse Trans-
fer (Call Pick-Up) feature code (4), then dial the extension or pilot number where the
call is ringing or holding. You are automatically connected to the caller.
OR, Lift the handset (keysets can remain on hook) and dial the extension or pilot num-
ber where the call is ringing or holding, then press the Special key
flash and enter the Reverse Transfer (Call Pick-Up) feature code (4). You are
automatically connected to the caller.
AXXESS System Features
∞
or hook-
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