Transfer To Hold; Transfer Recalls - Inter-Tel AXXESS Administrator's Manual

TRANSFER TO HOLD

A call transferred to hold at a station does not ring or send a display message while holding.
After the Hold timer expires, the station rings or sends call waiting signals. Also, calls trans-
ferred to hold do not recall the transferring party; they recall the receiving party's attendant if
unanswered after the Hold and Recall timers expire. Besides the procedure listed below, keyset
users have an alternative method for transferring calls to hold; refer to step 4 in the previous
procedure.
T
O TRANSFER A CALL TO HOLD
(1)
(2)
(3)
T
O PICK UP A CALL THAT WAS TRANSFERRED TO HOLD
If a call was transferred to hold at your station:

TRANSFER RECALLS

If a call is transferred to another station and is not answered before the appropriate Transfer
timer expires (and if it was not transferred to hold), the call recalls the transferring station's
recall destination (defaults to the station) and the Recall timer is started. The call rings until the
Recall timer expires. If unanswered, it recalls the transferring party's attendant and the Aban-
doned Call timer is started. (If the transferring station has no attendant, the call continues to
recall at the transferring station.) If the call is not answered before the Abandoned Call timer
expires, the call is disconnected by the system.
In a network, a station's transfer recall destination can be an off-node device.
T
O ANSWER A TRANSFER RECALL
Transfer To Hold
INTER-TEL AXXESS ADMINISTRATOR'S GUIDE – Issue 5.1, March 2000
:
Executive Digital Keyset: While on a call, press the TRANSFER-TO-HOLD menu
key. The display shows TRANSFER CALL TO EXTENSION.
Other Keysets: While on a call, press the Special key
To Hold feature code (346). The display shows TRANSFER CALL TO EXTENSION.
Single-Line Set: While on a call, hookflash and enter the Transfer To Hold feature
code (346).
Dial the desired extension number. (Executive Digital Keyset users can use the Direc-
tory feature by pressing the IC DIRECTORY menu key.)
Hang up to complete the transfer.
Keyset: When your IC key, a Call key, or individual trunk key is fluttering, lift the
handset and/or press the fluttering key (or the ANSWER key for an outside call). You
are connected to the caller.
Single-Line Set: Lift the handset and enter the Individual Hold feature code (336).
You are connected to the call.
:
Keyset: When the recall rings at your station, the display shows (username) RECALL-
ING FROM (username). Lift the handset and/or press the ANSWER key. Press the
medium-flashing Call key or individual trunk key, or press the ANSWER key if the
call is not automatically connected.
Single-Line Set: If you hear a repeating signal of four tones and a pause, lift the hand-
set. You are immediately connected
AXXESS System Features
∞
and enter the Transfer
:
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