Axxessory Talk - Inter-Tel AXXESS Administrator's Manual

AXXESSORY TALK

The Inter-Tel AXXESSORY Talk voice processing system can be used for any of the following
applications:
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AXXESSORY Talk
INTER-TEL AXXESS ADMINISTRATOR'S GUIDE – Issue 5.1, March 2000
Voice Mail: This application handles all calls that are directed to voice mail (other than
through the Message Notification/Retrieval application) by subscribers and non-sub-
scribers. Callers will hear the main company greeting, followed by a menu of available
options. Stations can forward or transfer calls directly to their mailbox using this appli-
cation's.
Directory Services: Directory services provide callers with a list of mailboxes and
extension IDs.
Automated Attendant: The automated attendant is a programmable feature that can be
used to provide automated call answering service. Calls can transfer, forward, or
directly ring in to an automated attendant. When an automated attendant answers a call,
it plays a recording that gives dialing instructions. After hearing the recording (or at any
time while it is playing), the caller may then dial an extension or mailbox number.
Automated Attendant Recall Destination: If a call, that is transferred by the auto-
mated attendant, is not answered before the Transfer AXXESSORY Talk timer expires,
the call recalls the Automated Attendant Recall Destination. The Recall Destination
announces that the station is unavailable and allows the caller to leave a message (if the
station has an associated mailbox) or dial another extension.
Call Routing Announcement: Call Routing Announcements can be used two ways:
— A Call Routing Announcement application can be used in place of a playback
device. The playback device function is especially useful for programming hunt
group announcement and overflow stations. When called, the Call Routing
Announcement application will play a recording and then hang up.
— The Call Routing Announcement application can use Digit Translation which
allows the caller to press a single digit for access to a mailbox, a Fax On Demand
function, or a station or hunt group that has an associated mailbox or extension ID.
Digit translation can be programmed for each digit 0-9, #, and *, plus a Timeout
that is used when the caller does not enter a digit. Each digit can lead to a "digit
translation node" that has its own digit translation values. This layered Call Rout-
ing Announcement digit translation creates a "tree" of programmable digit transla-
tion nodes.
Record-A-Call: This feature allows a station user to record an ongoing call in an
AXXESSORY Talk mailbox message. When a station user enters the Record-A-Call
feature code, the system places a call to the station's assigned Record-A-Call applica-
tion. When the application answers, the system sets up a conference call with the sta-
tion's Record-A-Call mailbox. If programmed, the mailbox plays a greeting to indicate
that the recording is in progress.
STAR: The Scheduled Time-Based Application Router (STAR) enhances the program-
mability of the voice mail application greetings. With STAR, applications can be pro-
grammed to play alternative greetings for holidays and weekends. A STAR application
is a table of up to 20 entries, that serves as a "routing table" which tells the AXXES-
SORY Talk which application will be used, based on day and time information in the
table. (The applications are programmed to play the greetings, not the STAR applica-
tion. The STAR routes the call to the right application.)
Station Message Detail Recording (SMDR) Information Storage: SMDR informa-
tion can be stored on the AXXESSORY Talk's hard disk and then processed using call
record sorting software, such as Inter-Tel's Inside Track.
Introduction
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