Axxessory Talk Central Unified Messaging - Inter-Tel AXXESS Administrator's Manual

AXXESSORY TALK CENTRAL UNIFIED MESSAGING

NOTE
AXXESSORY Talk Central unified messaging feature links Inter-Tel's NT version of AXXES-
SORY Talk voice mail with e-mail and/or provides outgoing fax capabilities. There are three
levels of AXXESSORY Talk Central features. They are:
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When a mailbox receives a voice mail message or uses the voice mail Record-A-Call feature,
one of four things can occur, depending on how the mailbox's E-Mail Gateway field is pro-
grammed.
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AXXESSORY Talk Central Unified Messaging
INTER-TEL AXXESS ADMINISTRATOR'S GUIDE – Issue 5.1, March 2000
This feature is available in the AXXESSORY Talk NT version only.
Level 1 Voice Mail As E-Mail Attachments (Previously Called VisualMail): This
provides users the ability to receive a voice mail message as an e-mail message with a
voice attachment. The voice attachment will be in the form of a "wave" (.wav) file that
can be played on any computer equipped with a sound card, speakers, and multimedia
software (such as Sound Recorder). Users can choose to receive the messages as voice
mail and e-mail (Copy & Forward) or as e-mail only (Forward Only). The e-mail server
can use SMTP\POP3, VIM, MAPI protocol. The number of users with Level 1 is lim-
ited by a software key attached to the AXXESSORY Talk PC.
Level 2 with Microsoft Outlook/Exchange (MAPI): To use this AXXESSORY Talk
level, the mailbox E-mail Gateway field must be programmed for Unified Messaging
and the user's PC must have Microsoft Outlook/Exchange and the AXXESSORY Talk
Central Client software installed. Voice mail messages are sent to the voice mail server
and are stored on the AXXESSORY Talk. This allows the user to play the messages
using the keyset speakerphone or the PC's speakers. The number of users with Unified
Messaging is limited by a software key attached to the AXXESSORY Talk PC.
Level 3 with Microsoft Outlook/Exchange and Outbound Fax: This level is the
same as Level 2, with outbound fax server features added. Use of the outbound fax
server functionality does not require a mailbox, only the Microsoft Outlook/Exchange
and AXXESSORY Talk Central Client software. Therefore, the number of outbound
fax users is not limited by the software key; only the number of mailboxes with Unified
Messaging enabled are limited.
If the field is programmed to DISABLED, the voice mail or Record-A-Call message is
delivered to the mailbox just as normal and no e-mail is sent.
If the field is programmed to FORWARD ONLY, the AXXESSORY Talk will convert
the voice mail or Record-A-Call message to an 8-bit WAV file, build an E-mail mes-
sage, attach the WAV file, and send the e-mail message to the address specified in the
mailbox's E-mail Address field. Once the e-mail message is sent, the original message
will be deleted from the mailbox. (If the e-mail message cannot be delivered to the
specified address, it will be stored as a voice mail message in the mailbox and will not
be deleted.)
NOTE
Mailboxes programmed for FORWARD ONLY cannot use the Remote Notifi-
cation feature. Because all messages are automatically sent to the E-mail Address,
there is no voice mail message to trigger the Remote notification.
If the mailbox's E-Mail field is programmed to COPY & FORWARD, the voice mail or
Record-A-Call message will be stored in the mailbox and the AXXESSORY Talk will
convert the file to WAV, attach it to an e-mail message, and deliver the e-mail message
to the address specified in the mailbox's E-Mail Address field.
AXXESSORY Talk Features
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