Inter-Tel AXXESS Administrator's Manual page 119

T
O LOG IN TO ONE OR MORE HUNT GROUPS USING THE ACD AGENT LOGIN FEATURE CODE
(1)
(2)
(3)
(4)
T
O LOG OUT OF AN ACD HUNT GROUP
(1)
(2)
(3)
ACD Hunt Groups
INTER-TEL AXXESS ADMINISTRATOR'S GUIDE – Issue 5.1, March 2000
While on or off hook (single-line users must lift the handset), enter the ACD Agent
Login feature code (326). The display shows AGENT LOGIN ACD NUMBER.
Enter the pilot number of the desired ACD hunt group. (Or you can press
to several ACD hunt groups at once.)
If you entered an invalid hunt group number, the display shows NOT AN ACD HUNT
GROUP and you hear reorder tones.
The display shows AGENT LOGIN AGENT ID. Then do one of the following:
— To log into to ACD hunt group(s) using Agent IDs: Enter your Agent ID. The
display shows AGENT LOGGED INTO ALL ACDS. You are logged into only the
ACD hunt group(s) that you requested in step 2, that use the Agent ID that you
entered in this step. If another Agent ID is already logged in at this station, you
hear reorder tones and the display shows DIFFERENT AGENT ID ALREADY
USED. You must have the other agent log out before you can use that station.
— To log into to ACD hunt group(s) that do not use Agent IDs: Press
play shows AGENT LOGGED INTO ALL ACDS. You are logged into only the
ACD hunt group(s) that you requested in step 2, that do not use Agent IDs.
If you were already logged in, the display shows ALREADY LOGGED INTO <hunt
group>.
If you are not a member of the entered hunt group, the display shows NOT AN
AGENT IN THIS HUNT GROUP and you hear reorder tones. Start over.
If off hook, hang up. Repeat this procedure to log into additional ACD groups, if neces-
sary.
While on or off hook, enter the ACD Agent Logout feature code (327). One of the fol-
lowing will occur:
If you were logged in to only one hunt group, you hear a confirmation tone and the dis-
play shows AGENT LOGGED OUT OF <hunt group>. The procedure is complete.
Hang up if you were off hook.
If you were logged in to more than one hunt group, you hear a confirmation tone and
the display shows AGENT LOGOUT ACD NUMBER go to the next step.
If you were not logged in to any hunt group, the display shows NOT LOGGED INTO
ANY ACD GROUP and you hear reorder tone.
Dial the pilot number of the desired ACD hunt group or press pound to log out of all of
your ACD hunt groups. You hear a confirmation tone and the display shows AGENT
LOGGED OUT OF <hunt group>.
If you were not logged in to the hunt group number that you entered, the display shows
NOT LOGGED INTO <hunt group>. Start over.
If off hook, hang up.
:
AXXESS System Features
:
to log in
#
. The dis-
#
Page 99