Inter-Tel AXXESS Administrator's Manual page 183

T
O USE THE AGENT HELP FEATURE
(1)
(2)
(3)
T
O RESPOND TO AN AGENT HELP REQUEST AT A DISPLAY KEYSET
Agent Help
INTER-TEL AXXESS ADMINISTRATOR'S GUIDE – Issue 5.1, March 2000
:
Keysets: While on a call, press the Special key
feature code (375). Executive Keyset users can press the AGENT HELP menu key.
Single-Line Sets: While on a call, hookflash and then enter the Agent Help feature
code (375).
If you hear reorder tone, the Agent Help feature is not available at your station, you
already have four parties in your call, no conference circuit is currently available, or
the Agent Help Extension is in do-not-disturb.
Depending on programming, you may be prompted to enter an extension number. If so,
enter the extension number of the station you wish to call for help. If you do not enter a
valid extension number, you hear reorder tones and must start over. The display shows
REQUESTING AGENT HELP.
If the Agent Help Extension accepts the call, you will hear the Agent Help tone, if
enabled. Display keysets show AGENT HELP IN PROGRESS. When the Agent Help
Extension hangs up, your display shows AGENT HELP TERMINATED.
If the Agent Help Extension rejects the call, you will hear a confirmation tone. Display
keysets will show AGENT HELP REJECTED.
When you receive a private call from an Agent Help request, you will see a display
that shows <name> REQUESTS HELP. You can do one of the following:
To accept the call: Answer as usual or press the ANSWER menu key. You hear the
Agent Help Tone, if enabled. Your display shows AGENT HELP IN PROGRESS.
To reject the call: Enter the Agent Help Reject feature code (376) or press the
REJECT HELP menu key. You hear confirmation tone.
To place your station in do-not-disturb to block the call: Enter the Do-Not-Dis-
turb feature code (370) or press the DND key or the IC CALL TO DND menu key.
AXXESS System Features
∞
and then enter the Agent Help
:
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