Multilingual Capability - Inter-Tel AXXESS Administrator's Manual

MULTILINGUAL CAPABILITY

NOTE
The AXXESS System provides a choice between English and Japanese prompts and displays.
The system selects the language to use for each call, as determined by the trunk, station, and
AXXESSORY Talk programming.
When an AXXESSORY Talk application receives a call from a station or trunk, the AXXESS
System tells the application which language is programmed for that device. For example:
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NOTE
English prompts will be delivered instead. Also, only digital keysets can be used for viewing
Japanese prompts. Analog keysets do not support Japanese displays.
When using a Call Routing Announcement application with digit translation, the individual
AXXESSORY Talk applications assigned to the digits can be programmed to override the
device language and provide prompts in one language only. Using this method, you can pro-
gram a Call Routing Announcement tree that offers callers a choice between languages. For
example:
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In the example above, the digit translations could be digit translation nodes that lead to various
other English-only or Japanese-only applications. Or, the first level can give more choices,
such as English voice mail or automated attendant and Japanese voice mail and automated
attendant. Either way, the individual applications or digit translation nodes can be programmed
to play only one language or they can use the device's language, as needed.
For more information about multilingual capabilities, see
FEATURES.
Multilingual Capability
INTER-TEL AXXESS ADMINISTRATOR'S GUIDE – Issue 5.1, March 2000
This feature must be enabled in Premium Features.
If a trunk programmed for English rings in to an application, the AXXESSORY Talk
will play the English prompts.
If a station programmed for Japanese calls voice mail, the station user will hear Japa-
nese prompts.
If a station programmed for English receives a call on a trunk that is programmed for
Japanese, and then forwards the call to voice mail, the caller will hear Japanese voice
prompts.
If Japanese language prompts are not installed, yet a user attempts to access them,
The Call Routing Announcement application could have a greeting that says, "Thank
you for calling. For English prompts, press 1. NIHONGO WA, 2 WO OSHITE KUDA-
SAI (for Japanese, press 2)."
The digit translation for digit 1 would lead to an application that overrides the calling
device's programming and uses only English prompts.
The digit translation for digit 2 would lead to an application that overrides the calling
device's programming and uses only Japanese prompts.
AXXESSORY Talk Features
page 121 in AXXESS SYSTEM
Page 241