Automated Attendant - Inter-Tel AXXESS Administrator's Manual

AXXESSORY Talk Features
INTER-TEL AXXESS ADMINISTRATOR'S GUIDE – Issue 5.1, March 2000

AUTOMATED ATTENDANT

The automated attendant is a programmable feature that can be used to provide automated call
answering service. Calls can transfer, forward, or directly ring in to an automated attendant.
AXXESSORY Talk is required for the Automated Attendant feature on the AXXESS System.
Calls to the automated attendant application are processed as follows.
When an automated attendant answers a call, it plays a recording that gives dialing instruc-
tions. During or after the recording, the caller may then directly dial a station extension num-
ber, voice mail access number (if there is no associated mailbox), or hunt group pilot number.
Or, the caller may use the directory to look up the desired extension.
When the automated attendant answers a call, the caller will hear the company greeting, fol-
lowed by instructions and the list of available options. The caller then has the following
options:
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•
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Page 206
CALL TO AUTOMATED ATTENDANT
Automated Attendant answers
and plays a greeting followed by
a menu of options.
Caller selects option
Call is sent to
station, hunt
group, voice
mail, or opera-
tor destination.
Dial a station extension number: If an extension number is dialed, the call is trans-
ferred to the selected station. If ringback tones are enabled, the caller hears ringing
while the call is being transferred. If ringback is not enabled, the caller hears music. If
the called station is forwarded, the call follows the programmed forward.
Dial a hunt group number: When a hunt group number is dialed, the call is transferred
to the selected hunt group. The call rings or circulates in the hunt group. If ringback
tones are enabled, the caller hears ringing while the call is being transferred.
Dial the Voice Mail application's extension number: The caller can reach the Voice
Mail main greeting by dialing the application's extension number assigned to the Voice
Mail feature. (See page 220
Use the directory: If the caller does not know the extension or mailbox number of the
desired party, he or she can spell the name using the keypad keys and "look up" the
number in the directory. (This option can be disabled in the database. Or, if there are no
names recorded for the individual mailboxes or for the system's extension IDs, this
option will not be provided.) Directory names can be sorted by first or last name. (Refer
to page 237 for information about using the directory.)
Dial the operator access destination: If the caller needs further assistance, dialing 0
will access the AXXESSORY Talk's programmed operator destination. Or, if the caller
is on a rotary telephone and cannot enter a digit, the call will be automatically trans-
ferred to the operator destination. (The operator access destination is programmed in the
database. There can be separate destinations for day and night modes.)
Caller does not
select an option
Caller uses the
Call is sent to
directory and
the Automated
can select the
Attendant's
name of
designated
desired party.
dial-0 operator.
Call is sent to station,
hunt group, voice mail,
or operator destination.
for Voice Mail information.)
Automated Attendant