Hunt Groups; Hunt Group Call Distribution - Inter-Tel AXXESS Administrator's Manual

AXXESS System Features
INTER-TEL AXXESS ADMINISTRATOR'S GUIDE – Issue 5.1, March 2000

HUNT GROUPS

The Hunt Group feature permits calls to be placed to a group of stations and to be automati-
cally transferred to an available station within the group. Up to 75 hunt groups can be pro-
grammed in the database. Hunt group lists can contain individual stations and/or extension
lists. All stations and extension lists in a hunt group must reside on the same node; off-node
devices are not allowed as hunt group members.
The order in which hunt group stations receive incoming calls is determined by a list stored in
the database. A station or extension list can appear in a single hunt group more than once and it
can appear in multiple hunt group lists, if desired.
Hunt groups have their own extension numbers (defaults to 2000-2074). Individual stations
within the hunt group can be called using their assigned extension numbers.
Two other Premium Feature hunt group types are also available: UCD Hunt Groups and ACD
Hunt Groups. For UCD information, refer to

HUNT GROUP CALL DISTRIBUTION

When an intercom or outside call is transferred or rings in to the pilot number, it circulates
through the hunt group in linear or distributed order until answered, as described below.
•
•
If an extension list is included in a hunt group, a call will ring all stations on the extension list
when it reaches that point in the hunt group list. Therefore, to create an "all ring" type of hunt
group, you can program the hunt group as either linear or distributed and then assign an exten-
sion list as the only hunt group member.
Page 90
Linear order: Incoming calls
always start circulating by
ringing at the first station (or
extension list) on the hunt
group list that is stored in the
database.
Distributed order: To even
out the call load, distributed
order shifts the starting point
of each call. When a station
user receives a call, the next
station or extension list in the
hunt group receives the next
incoming call. If the receiv-
ing station is busy (or all sta-
tions in the extension list are busy), or if there is no answer before the No Answer
Advance timer expires, the call goes to the next station or extension list on the hunt
group list.
NOTE See page 97 for information on the additional distribution types available in
ACD hunt groups.
page 93. For ACD, refer to
LINEAR HUNT GROUP CALL PROCESSING
Calls will always
begin search here
DISTRIBUTED HUNT GROUP CALL PROCESSING
1st call begins here
2nd call begins here
3rd call begins here
4th call begins here
page 97.
Hunt group pilot
number 2000 called
HUNT GROUP MEMBERS:
EXT. 1000
EXT. 1001
EXT. 1002
EXT. 1003
Hunt group pilot
number 2000 called
EXT. 1000
EXT. 1001
EXT. 1002
EXT. 1003
Hunt Groups