Mailboxes - Inter-Tel AXXESS Administrator's Manual

Callers gain access to the Voice Mail application in the following ways:
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Callers will hear the Voice Mail company greeting and recorded instructions that tell them
what to do next. Users simply listen to the prompts and press the keypad key that corresponds
to the desired choice. If the user does not respond immediately, a second set of prompts is
played.
Most prompts are interruptible, and users can press the desired key at any time during the
prompt. The prompt will then stop and the system will act on the requested choice.

MAILBOXES

A mailbox is a storage location on the AXXESSORY Talk PC hard disk that stores all mes-
sages that have been directed to it. (The hard disk also stores prompts, greetings, and special
programming.) Each "Mailbox Owner" (member of the voice message system) is assigned a
unique mailbox number. At system default, the passwords are the same as the mailbox num-
bers. (For example, the default password for mailbox 1001 is "1001.")
There are three types of mailboxes on the voice mail system: Standard, Receive-Only and Sys-
tem Administrator. There can also be Extension IDs which are stations that do not have mail-
boxes, but that are included in the recorded directory.
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Voice Mail
INTER-TEL AXXESS ADMINISTRATOR'S GUIDE – Issue 5.1, March 2000
By dialing the telephone number or extension number assigned to the Voice Mail appli-
cation
By being transferred to the Voice Mail by the automated attendant
By being forwarded to the Voice Mail when a called station is unavailable (via the Call
Forwarding or System Forwarding features)
By responding to message waiting indications
The Standard mailbox owner receives all of the available options as authorized through
database programming. Standard mailbox features include:
— Listening to new messages
— Recording and sending messages
— Deleting and restoring messages
— Saving messages
— Personal options (greeting, password, etc.)
— Remote messaging (if authorized through database programming)
A Receive-Only mailbox type may only listen to new messages, save, delete, or recover
them and access personal options. This type of mailbox is restricted from recording and
sending messages and has no access to remote messaging.
There can be only one voice mail System Administrator. The voice mail System
Administrator has all of the options a Standard mailbox owner has, plus these features:
— Record and send broadcast messages to all mailbox owners of the voice mail sys-
tem
— Provide mailbox and group list maintenance
— Record and select Custom Audiotex Recordings
AXXESSORY Talk Features
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