Inter-Tel AXXESS Administrator's Manual page 49

(3)
A major alarm message, MAJOR ALARM, appears on all display keysets in the event of a sys-
tem-wide failure. If the major alarm appears on a group of keysets, the associated Keyset Card
may have failed. The warning might also appear on a single keyset if the keyset or its cabling
may be defective. Because they indicate that all or part of the system is inoperative, major
alarms require immediate attention from service personnel.
System And Network Alarm Reporting
INTER-TEL AXXESS ADMINISTRATOR'S GUIDE – Issue 5.1, March 2000
Take action on the alarm as follows:
a. #10 XXXXX OFF-HOOK: A station remained off hook and inactive until the Inac-
tivity Alarm timer expired. The display and the SMDR indicate which station is off
hook. The station's key on DSS/BLF Units and on other stations' speed-dial keys
flutters continuously. Locate the station and replace the handset in the cradle. The
station's display shows STATION OFF HOOK.
NOTE
Calls being transmitted over the secondary voice path are not affected or
interrupted by an off-hook alarm condition.
b. #11 XXXXX EMERGENCY: A user has dialed the Emergency Call feature code
(911) and the system has selected a trunk and dialed the programmed emergency
number.
c. #12-13 & 20 CHECK PRINTER: The printer is not functioning properly. Check
that the cable and the power cord are connected and that it has paper and ribbon.
d. #14 SET DATE/TIME: The system real-time clock has not been initialized or has
been corrupted. Set the system time and date as described in paragraph 41.12.
e. #21 V-MAIL 80% FULL/#22 V-MAIL 100% FULL: The Voice Mail disk space is
either 80% or completely full. If it reaches 100%, Voice Mail cannot accept any
messages until disk space is made available.
f.
#23 SMDR 80% FULL/#24 SMDR 100% FULL: The SMDR disk space is either
80% or completely full. If it reaches 100% before the SMDR information is
cleared, no further SMDR recording will be possible.
g. #100-199 & 200-299 CALL TECHNICIAN: These alarms indicate that an equip-
ment failure has occurred that requires the attention of service personnel. When
calling for service be prepared to provide them with the alarm information as well
as what was taking place when the alarm occurred, if anything.
Administrator Procedures
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