Request Instrument Service With Smart Help; Perform And View Self-Verification Tests - Thermo Scientific Applied Biosystems QuantStudio 6 Pro User Manual

8. (Optional) Tap
9. Tap Done.
A confirmation email is sent. It is sent even if email was not selected as the preferred contact method.

Request instrument service with Smart Help

Request instrument service with Smart Help for any instrument service request. A Connect profile is
required.
Note: A recording to describe the technical problem is not stored on the instrument.
1. In the home screen, tap
The Smart Help screen is displayed.
2. Tap Edit, then enter a description in the Description field.
3. Fill out the Email field and the Phone field.
4. Select a country from the dropdown list.
5. Select a preferred contact method from the dropdown list.
6. (Optional) Select the Include instrument log file checkbox.
The log file is not required but it is recommended for troubleshooting.
7. (Optional) Tap Attach run files, select run files, then tap Attach files.
8. (Optional) Tap
9. Tap Done.
A confirmation email is sent. It is sent even if email was not selected as the preferred contact method.

Perform and view self-verification tests

Perform a hardware test
There will be elevated noise levels while the fans are tested.
IMPORTANT! Ensure that there is no obstruction at the front of the instrument. The instrument drawer
opens and closes as part of the test.
1. In the home screen, tap
The Self Verification Test screen is displayed.
2. Tap Hardware test.
3. Tap Start test.
The test takes approximately 10 minutes.
QuantStudio ™ 6 Pro Real-Time PCR System and QuantStudio
to record a description of the technical issue.
(Settings)4Maintenance and service4Smart Help.
to record a description of the technical issue.
(Settings)4Maintenance and service4Self verification test.
Chapter 11 Configure the instrument settings
Configure maintenance and service settings
™ 7 Pro Real-Time PCR System User Guide
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