Reset The Access Key For External Software To Connect To The Instrument; Configure Maintenance And Service Settings; Request Technical Support With Smart Help - Thermo Scientific Applied Biosystems QuantStudio 6 Pro User Manual

Chapter 11 Configure the instrument settings
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Configure maintenance and service settings

3. (Optional) Set the Visible to all users slider.
The Visible to all users slider is only displayed if the Enable access slider is set to the On
position.
4. Tap Close.
5. In the external software that is being used to connect to the instrument, enter the remote access
key to add the instrument.

Reset the access key for external software to connect to the instrument

1. In the home screen, tap
2. Tap Generate code.
The instrument displays a new access code.
3. (Optional) Set the Visible to all users slider.
4. Tap Close.
In the external software that is being used to connect to the instrument, enter the new remote access
key to add the instrument.

Configure maintenance and service settings

Request technical support with Smart Help

Request technical support with Smart Help for any technical problem with the instrument. A Connect
profile is required.
Note: A recording to describe the technical problem is not stored on the instrument.
1. In the home screen, tap
The Smart Help screen is displayed.
2. Tap Edit, then enter a description in the Description field.
3. Fill out the Email field and the Phone field.
4. Select a country from the dropdown list.
5. Select a preferred contact method from the dropdown list.
6. (Optional) Select the Include instrument log file checkbox.
The log file is not required but it is recommended for troubleshooting.
7. (Optional) Tap Attach run files, select run files, then tap Attach files.
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QuantStudio
(Settings)4Instrument settings4Instrument access.
(Settings)4Maintenance and service4Smart Help.
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