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If a contact list is adjusted in TieLink it is necessary to click the Refresh button in the Contact List
panel to display the latest contact info. This updates the Contact List panel, selectable contacts
in Toolbox, and the codec TOUCH SCREEN when dialing and creating programs..
Stream Status in TieLink
The Contact List panel displays the availability of a TieLink audio stream. The status may display:
1. Available: The TieLink Traversal Server Network has provided reachable streaming
interfaces and indicates the audio stream is not busy.
2. Busy: The codec is connected to the TieLink Traversal Server network and TieLink indicates
the stream is busy.
3. Offline: The audio stream is unavailable within the TieLink Traversal Server Network.
Possible reasons an audio stream may be offline include:
a. The codec is offline.
b. An audio stream is not advertised on TieLink.
c. TieLink and/or TieLink interfaces are disabled in the codec.
d. Ports are not open.
e. The Contact List panel in the Toolbox Web-GUI may need 'refreshing'.
f. DNS - Not resolving the STUN server set in the TieLink panel. Note: If a codec has a
g. DNS - Not resolving
h. The codec firmware version is not compatible.
© Tieline Research Pty. Ltd. 2020
statically configured IP address, ensure that DNS Server settings are also configured.
https://tieserver.com
ViA User Manual v3
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