Operator Console; Routing Functions For Incoming Calls - ASCOM Ascotel 2025 System Manual

4.8

Operator Console

The system has one switching station, which is defined under the name "Operator
Console" in the internal numbering plan. Several Operator Consoles can be oper-
ated on the same PBX. There are two types of Operator Consoles:
• The PC Operator Office 1550 is a PC terminal connected to the S user-network
interface via the relevant Terminal Adapter.
• The system terminal Office 45 as an Operator Console connected to the AD2
interface.
With the exception of type-specific characteristics the following explanations
apply to both types of Operator Console. Details and properties can be found in
the type-specific documentation.
4.8.1

Routing Functions for Incoming Calls

Routing an Outside Call
Incoming calls are routed to the Operator Console(s) either directly or via a user
group a call distribution element.
On an Office 45 Operator Console the calls are provided on the line keys. If all the
line keys are busy, other calls will be sorted into the call queue.
On an Office 1550 the calls are entered in the external call queue. To answer the
call the operator selects it directly from the call queue displayed on the graphic
interface.
The operator can tell who the callers are from the call queue and can answer any
of the call; the queue sequence does not have to be respected.
HBT_20321104_02/B0_en
ascom Ascotel 2025/2045/2065
Routing Elements 2.93