Forwarding A Call If Busy - ASCOM Ascotel 2025 System Manual

ascom Ascotel 2025/2045/2065
Call destination: Busy KT Line
If an incoming call is routed to a busy KT line, the call will be rejected and the caller
obtains the busy tone.
Call destination: Subscriber with a Stored Message
If a subscriber has stored a message, an incoming call will be routed to the prede-
termined call diversion destination.
If a predetermined call diversion destination has not been defined, the subscriber
will be called nonetheless.
5.2.2.2

Forwarding a Call if busy

To ensure that each incoming call is answered, the following configuration rec-
ommendations must be observed:
Configuration for Subscribers and terminating KT Lines
• Configure "call forwarding if busy" and "predetermined call forwarding":
The call is diverted to a predetermined call forwarding destination if the sub-
scriber is busy.
• Configure predetermined call diversion.
The call will be routed to a predetermined call diversion destination in the case
of a stored message or call diversion to standard text.
• Activate permanent call forwarding.
If the subscriber does not answer, a delayed call is made to the call forwarding
destination.
Configuration of User Groups
Enter elements with call queues in the user group (Operator console or General
call).
Configuration of the call distribution Elements
Configure alternative destinations if busy (setting "CDE if busy").
2.130 Call Routing HBT_20321104_02/B0_en