Capolinea - ASCOM Ascotel 2025 System Manual

Call Logging of Calls on the Operator Console
Call data, whether incoming or outgoing, is not logged separately according to
company.
Initialization Setting
Upon initialization all call distribution elements are configured for Company A
(single-company system).
4.8.4

Capolinea

The purpose of the Capolinea feature is to ensure that each incoming call is
answered. Therefore calls not answered by the destination subscribers are routed
to alternative destinations (see Chapter "Response if busy", Page 2.127). Opera-
tor Consoles are used as alternative destinations.
Capolinea Destinations
Unlike the standard operator function in the system, Capolinea has three destina-
tions for Operator Consoles. They are defined throughout the system with the
"Capolinea Destinations" setting (input of the internal subscriber numbers of the
Operator Consoles).
Routing to a Capolinea Destination
An unanswered incoming call is routed to one of the user groups 16, 15 or 14.
The following Capolinea destinations are allocated to the "Operator Console"
user group elements:
• In user group 15 and 16
– Capolinea destination 1 is allocated for Company A.
– Capolinea destination 2 is allocated for Company B.
• In user group 14, Capolinea destination 3 is allocated.
User group 15 acts as a night service variant to user group 16.
An unanswered recall in response to "Transfer without prior notice" is also routed
to a Capolinea destination (see Page 2.336).
1)
For Italy only
HBT_20321104_02/B0_en
1)
ascom Ascotel 2025/2045/2065
Routing Elements 2.97