Warranty And Service - Promega GloMax Operating Manual

7.C. Warranty and Service
The GloMax System comes with a one-year warranty from Promega. Additional warranty and service agreements
®
are available. For more information, contact Promega Technical Services. Contact information is available at:
www.promega.com. E-mail: techserv@promega.com
To obtain service during the warranty period, please take the following steps:
1. Contact Promega Technical Services.
2. Carry out minor adjustments or tests as suggested by your Technical Services contact.
3. If it is determined that the instrument should be returned for repair, Promega Technical Services will
arrange for service by an authorized GloMax
authorization number. YOU MUST OBTAIN a Promega return authorization number (RMA number)
before returning an instrument for service.
4. Before returning the instrument, you will be responsible for cleaning it and providing a Certificate of
Decontamination (see Section 7.D). If the instrument has been exposed to any chemical, biological or
radioactive hazards, contact Promega Technical Services for decontamination instructions before shipping.
100
Promega Corporation · 2800 Woods Hollow Road · Madison, WI 53711-5399 USA · Toll Free in USA 800-356-9526 · 608-274-4330 · Fax 608-277-2516
TM397 · Revised 8/18
Service Agent. You will be issued a Promega return
®
www.promega.com