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11.A. Warranty Information (continued)
Out of Warranty Service
Contact Promega or your local Promega representative. We will be happy to assist you by telephone at no charge.
Repair service, if needed, will be billed at a flat rate to be agreed upon in advance. Your invoice will include
shipping.
11.B. Warranty and Service Agreement Options
The Standard Warranty, included in the system price, covers all parts, labor and shipping to and from our
depot repair location as well as a loaner instrument upon request. The loaner will be shipped via standard ground
shipment and will arrive in 5 to 7 working days. We will repair your instrument and return it to you performing to
original factory specifications.
Product
Maxwell
16 Premier Warranty
®
If uptime is critical, the Premier Warranty can be purchased as an upgrade to the standard warranty. The Premier
Warranty covers all parts, labor and shipping to and from our depot repair location as well as your choice of a loaner
instrument within 1 working day or on-site repair by a factory-trained service technician. We will repair your
instrument and return it to you performing to original factory specifications. Additionally, this option includes one
preventive maintenance visit during the term of the agreement.
Service Agreement Options
Product
Maxwell
16 Standard Service Agreement
®
After the warranty period is over, you can continue to receive the same comprehensive service and support from
Promega as you did when your system was under warranty. The Standard Service Agreement covers all parts,
labor and shipping to and from our depot repair location as well as a loaner instrument upon request. The loaner
will be shipped via standard ground shipment and will arrive in 5 to 7 working days. If your Maxwell
Instrument needs repair, we will provide a box for shipment of the instrument back to our service facility. We will
repair it and return it to you performing to original factory specifications.
Product
Maxwell
16 Premier Service Agreement
®
The Premier Service Agreement includes all parts, labor and shipping to and from our depot repair location as
well as your choice of a loaner instrument within 1 working day or on-site repair by a factory-trained service
technician. You can utilize our depot repair and receive a loaner instrument in one working day or you can elect
to have one of our service technicians service it in your lab. Additionally, it includes one annual preventive
maintenance visit per year.
58
Promega Corporation · 2800 Woods Hollow Road · Madison, WI 53711-5399 USA · Toll Free in USA 800-356-9526 · 608-274-4330 · Fax 608-277-2516
TM320 · Revised 4/15
Cat.#
SA2000
Cat.#
SA2010
®
16
Cat.#
SA2015
www.promega.com
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