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Out of Warranty Service
Contact your local Promega representative. We will be happy to assist you by telephone at no charge. Repair service, if
needed, will be billed at a flat rate to be agreed upon in advance. Your invoice will include shipping.
10.B. Warranty and Service Agreement Options
Maxwell
16 Premier Warranty
®
Cat. # SA2000
If uptime is critical, the Premier Warranty can be purchased as an upgrade to the standard warranty. The Premier
Warranty provides you with your choice of temporary replacement instrument within 24 hours or on-site repair by a
factory-trained service technician. Like the standard warranty, it covers all parts, labor and shipping to and from our
depot repair locations, and it also provides a temporary replacement instrument while your instrument is being
repaired. Additionally, this option includes one preventive maintenance visit during the term of the agreement.
Maxwell
16 Standard Service Agreement
®
Cat.# SA2010
After the warranty period is over, you can continue to receive the same comprehensive service and support from
Promega as you did when your system was under warranty. The Standard Service Agreement covers all parts, labor and
shipping to and from our depot repair service location as well as a temporary replacement instrument upon request. If
your Maxwell
16 Instrument needs repair, we will provide a box for shipment of the instrument back to our service
®
facility. We will repair it and return it performing to original factory specifications.
Maxwell
16 Premier Service Agreement
®
Cat. # SA2015
Our Premier Service Agreement provides maximum flexibility and uptime. The agreement covers all parts, labor and
shipping charges. You can use our depot repair and receive a temporary replacement instrument in 24 hours, or you can
elect to have one of our service technicians service it in your laboratory. Additionally, the Premier Service Agreement
includes one annual preventive maintenance visit.
Maxwell
16 Preventive Maintenance
®
Cat.# SA2020
To keep your instrument at peak performance, Promega recommends that Maxwell
preventive maintenance check after every 12 months of use. During this procedure, our qualified service personnel
test the instrument, check parts for wear and replace them as needed. Additionally the instrument is aligned and
performance is verified.
Promega Corporation · 2800 Woods Hollow Road · Madison, WI 53711-5399 USA · Toll Free in USA 800-356-9526 · 608-274-4330 · Fax 608-277-2516
www.promega.com
16 Instruments receive a
®
TM321 · Revised 4/15
47
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