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•
Shipping to and from Promega will be paid by Promega
pursuant to directions to be provided. The instrument
will be repaired free of charge for all customers within
their warranty period.
•
Under no circumstance can an instrument be returned
without proper authorization. This authorization is
needed to ensure that the problem is not a minor
problem that can be easily handled in your laboratory
and to determine the nature of the problem so that
repairs can be handled appropriately.
Out of Warranty Service
Contact Promega or your local Promega representative.
We will be happy to assist you by telephone at no charge.
Repair service, if needed, will be billed at a flat rate to be
agreed upon in advance. Your invoice will include shipping.
B. Warranty and Service Agreement Options
Maxwell
®
16 Premier Warranty
Cat.# SA2000
If uptime is critical, the Premier Warranty can be purchased
as an upgrade to the standard warranty. The Premier
Warranty provides you with your choice of loaner
instrument within 24 hours or on-site repair by a
factory-trained service technician. Like the standard
warranty, it covers all parts, labor and shipping to and from
our depot repair locations as well as a loaner instrument
upon request. Additionally, this option includes one
preventive maintenance visit during the term of the
agreement.
Maxwell
®
16 Standard Service Agreement
Cat.# SA2010
After the warranty period is over, you can continue to
receive the same comprehensive service and support from
Promega as you did when your system was under
warranty. The Standard Service Agreement covers all parts,
labor and shipping to and from our depot repair location
as well as a loaner instrument upon request. If your
Maxwell
®
16 needs repair, we will provide a box for
shipment of the instrument back to our service facility. We
will repair it and return it performing to original factory
specifications.
®
Maxwell
16 Premier Service Agreement
Cat.# SA2015
Our Premier Service Agreement provides maximum
flexibility and uptime. The agreement covers all parts, labor
and shipping charges. You can use our depot repair and
receive a loaner instrument in 24 hours, or you can elect to
have one of our service technicians service it in your lab.
Additionally, the Premier Service Agreement includes one
annual preventive maintenance visit.
®
Maxwell
16 Preventive Maintenance
Cat.# SA2020
Promega Corporation
2800 Woods Hollow Road • Madison, WI 53711-5399 USA
Toll Free in USA 800-356-9526 • Phone 608-274-4330
Maxwell
®
16 MDx Instrument Technical Manual
In order to keep your instrument at peak performance,
Promega recommends that the Maxwell
receive a preventive maintenance check after every 12
months of use. During this procedure, our qualified service
personnel test the instrument, check parts for wear and
replace them as needed. Additionally the instrument is
aligned and performance is verified.
C. Related Products
Table 5. DNA Purification Kits SEV.
1
For Laboratory Use.
2
For Research Use.
3
For Research Use Only. Not for Use in Diagnostic Procedures.
Table 6. DNA Purification Kits LEV.
1
For Laboratory Use.
2
For Research Use Only. Not for use in Diagnostic Procedures.
Table 7. RNA Purification Kits SEV.
1
For Laboratory Use.
Table 8. RNA Purification Kits LEV.
1
For Laboratory Use.
Product
Maxwell
®
16 Blood DNA
1
Purification Kit
®
Maxwell
16 Cell DNA
1
Purification Kit
®
Maxwell
16 Tissue DNA
1
Purification Kit
DNA IQ™ Reference Sample
2
Kit for Maxwell
®
16
Maxwell
®
16 Mouse Tail DNA
3
Purification Kit
Product
Maxwell
®
16 Cell LEV DNA
1
Purification Kit
Maxwell
®
16 FFPE Tissue LEV
1
DNA Purification Kit
DNA IQ™ Casework Sample
2
Kit for Maxwell
®
16
Product
Maxwell
®
16 Total RNA
1
Purification Kit
Product
Maxwell
®
16 Tissue LEV Total
1
RNA Purification Kit
Maxwell
®
16 Cell LEV Total
1
RNA Purification Kit
®
16 instruments
Size
Cat.#
48
AS1010
preps
48
AS1020
preps
48
AS1030
preps
48
AS1040
preps
48
AS1120
preps
Size
Cat.#
48
AS1140
preps
48
AS1130
preps
48
AS1210
preps
Size
Cat.#
48
AS1050
preps
Size
Cat.#
48
AS1220
preps
48
AS1225
preps
part# TM320
rev. 9/09
31
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