B. Warranty And Service - Promega E8051 Technical Manual

22.B. Warranty and Service

General Warranty Information
The GloMax ® -Multi+ Detection System comes with a one-year warranty from
Promega. Additional warranty is available. For more information, contact
Promega Technical Services. Contact information is available on the web at:
www.promega.com. E-mail: techserv@promega.com
To obtain service during the warranty period, please take the following steps:
1. Contact Promega Technical Services.
2. Carry out minor adjustments or tests as suggested by your Technical
Services contact.
3. If it is determined that the instrument should be returned for repair, Promega
Technical Services will arrange for service by an authorized GloMax
agent. You will be issued a Promega return authorization number.
YOU MUST OBTAIN a Promega return authorization number before
returning a luminometer for service.
4. Before returning the luminometer, you will be responsible for cleaning it
and providing a Certificate of Decontamination (see Section 22.C). If the
instrument has been exposed to any chemical, biological or radioactive
hazards, contact Promega Technical Services for decontamination
instructions.
Promega Corporation · 2800 Woods Hollow Road · Madison, WI 53711-5399 USA
Toll Free in USA 800-356-9526 · Phone 608-274-4330 · Fax 608-277-2516 · www.promega.com
Printed in USA.
Revised 5/10
® service
Part# TM311
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