ABB SACE Emax E1.2 Operating Instructions For The Design Engineer page 309

Service
1 - Power Care
Foreword The number of devices that make up an electrical installation varies so greatly that it can be difficult to
Description The PowerCare platform is based on a matrix of services that the customer selects, according to his own
Services The PowerCare matrix consists of 20 products subdivided into five service areas and four levels:
Service Area Each service area represents a service offered by ABB technical support:
303 | © 2017 ABB | 1SDH001330R0002 - ECN000058721 Rev. A
manage them, even for a very expert installation manager.
To ensure the availability and reliability of electrification systems, ABB offers PowerCare, a wide range
of service packages tailored to the type of company, with custom support solutions based on customer
requirements.
needs, when the service contract is activated. The proposed services range from the possibility of having
dedicated access, through a portal
switchgear and controlgear.
All the services are supplied by qualified and certified ABB personnel.
Area
Skill Development
Services
Emergency Maintenance
Service
Diagnosis & Condition
Assessment
Self-Maintenance
Services
Delivered maintenance
Services
Levels The levels represent the extent of the service offered: the higher the level the greater the expertise of the
service and of the ABB design engineers put at the disposal of the customer to support him.
, to a complete range of support services for each type
p C
Ower Are
Offered service
Training on the maintenance to be carried out on ABB products installed at the
customer site.
Rapid support for any emergency situation.
An indication of the state of health of the various products installed with any
restoration actions necessary to reduce fault risks.
Assistance for implementing an internal maintenance strategy for the
customer's organization for carrying out specific tasks. The customer's
maintenance staff can access the product documentation by contacting ABB
experts, online or by accessing private folders directly.
Maintenance of the products installed in order to maintain their good state of
health through preventive maintenance plans.
ABB | SACE Emax 2
Service | 1 - Power Care