Topaccess Related Error/Communication Error With External Application; Internal Setting Error; Authentication Error; No Ssl Certificate - Toshiba e-STUDIO477S Service Manual

5.3.9 TopAccess related error/Communication error with external
application

[5010] Internal setting error

Classification
Communication error with external
application
Check item
Setting

[5012] Authentication error

Classification
Communication error with external
application
Check item
Setting
[5013] e-Bridge communication error
Classification
Communication error with external
application
Check item
Setting

[5014] No SSL certificate

Classification
Communication error with external
application
Check item
Setting
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There is a print job, a proof print job, a private print job, a print
job without a set department code, a scan job or a fax job
remaining in this equipment.
Delete the remaining jobs.
Turn the power OFF and then back ON. Until the initial
registration is begun, do not press any button on the control
panel or start any print or fax job.
A temporary password downloaded from e-Bridge and
entered in this equipment is not valid, or the permanent
password set in the e-Bridge is not valid.
Perform the job again at a later date.
Communication is attempted while the e-Bridge is enabled for
some reason such as version upgrade.
Check if the MFP is connected to the eBR2 server.
There is no SSL certificate or the certificate is not in a correct
file format.
Install the correct SSL certificate.
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e-STUDIO477S/527S/477SL
ERROR CODE AND TROUBLESHOOTING
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