Table Of Contents - Toshiba e-STUDIO477S Service Manual

Table of Contents

Service Manual1
General Precautions Regarding The Service For This Equipment3
Transportation/Installation3
General Precautions At Service4
General Operations4
Important Service Parts For Safety4
Cautionary Labels5
Identification Label5
Table Of Contents11
Specifications/System List15
General15
Hdd Memory Map16
System List17
Options18
Disassembly And Replacement19
Removal And Installation Of Options19
Mj-1038 (Inner Finisher)19
Gd-1340 (Fax Unit)20
My-1046 (Paper Feed Pedestal)21
Gr-1170 (Caster)21
Gr-1160 (Spacer)22
Mj-1039 (Offline Stapler)23
Self-Diagnostic Mode25
Overview25
List Of Modes25
Exiting From Each Mode25
State Transition Diagram Of Self-Diagnosis Modes26
About Each Mode26
Operation Procedure26
Password Reset Mode (489)28
Service Ui29
Login Procedure29
In The Normal Mode29
In The Security Mode30
Setting/Changing Password31
Service Mode] Screen31
Input Check (Test Mode 03)32
Example Of Display During Input Check32
Output Check (Test Mode 03)33
Test Print Mode (Test Mode 04)34
Operation Procedure In Adjustment Mode (05)35
Test Print Pattern In Adjustment Mode (05)37
Operation Procedure In Setting Mode (08)38
Assist Mode (3C)40
General Description40
Operating Procedure40
Firmware Assist Mode40
Creating Hdd Partition41
Formatting Sram Data41
Backing Up/Restoring Encryption Key And License41
Erasing Hdd Securely42
Erasing Sram Securely42
Clearing Service Tech Password42
Hdd Assist Mode (4C)43
Operation43
When A Normal Hdd Is Mounted44
Functions45
Revert Factory Initial Status Hdd45
Remove Key46
File System Recovery Mode (5C)47
Check Of The File System (Check F/S)48
Explanation For Each Item48
Recovery Of The File System (Recovery F/S)48
Initialize The File System (Initialize Hdd)49
Initialize The Db (Initialize Db)49
Displaying Various Data In The Hdd50
Displaying Usage Rate Of Each Partition51
Initialization Of Log File (Hdd Utility)51
Sram Clear Mode (6C)52
Set Serial Number53
Clear Sram53
Reset Date And Time53
Sram Re-Initialize Support53
List Print Mode (9S)54
Print Out54
Csv Output (Usb)54
List Printing55
Adjustment Mode (05)56
Setting Mode (08)57
Error History58
Error History List58
Stored Information Of Pixel Counter (Toner Cartridge Reference)59
Stored Information Of Pixel Counter (Service Technician Reference)60
Firmware Update Log61
Power-On/Off Log62
Version List63
Total Counter List64
Pixel Counter66
Factors Affecting Toner Consumption66
Original Coverage67
Original Density67
Details Of Pixel Counter67
Toner Cartridge Reference67
Print Count (Number Of Output Pages)68
Average Pixel Count68
Latest Pixel Count68
Type Of Calculated Data68
Setting Related With The Pixel Counter Function69
Pixel Counter Display Setting69
Pixel Counter Clearing69
Determination Counter Of Toner Empty69
Pixel Count And Number Of Output Pages Per Cartridge70
Pixel Counter Confirmation70
Display On Lcd Screen70
Reference Selection Screen71
Information Screen Of Toner Cartridge Reference72
Information Screen Of Service Technician Reference (Full Color)72
Information Screen Of Service Technician Reference (Black)73
Data List Printing74
Data List Of Toner Cartridge Reference74
Pixel Counter Code List75
Display In The Setting Mode (08)76
Pixel Count Code Table76
Pixel Count Distribution77
Other Information77
Service Technician Reference Cleared Date77
Toner Cartridge Reference Cleared Date77
Batch Setting For Self-Diagnostic Codes78
Applicable Codes78
Setting Files78
Result Files79
Setting / Adjustment81
Image Related Adjustment81
Adjustment Order81
Image Dimensional Adjustment82
Procedure To Key In Adjustment Values82
Image Dimensional Adjustment In The Copy/Printer/Fax Function83
Reproduction Ratio Adjustment Of Primary Scanning Direction83
Image Quality Adjustment (Copying Function)84
Automatic Gamma Adjustment84
Density Adjustment85
Gamma Balance Adjustment86
Background Adjustment87
Judgment Threshold For Acs (Common For Copy And Scan)87
Sharpness Adjustment88
Setting Range Correction88
Adjustment Of Smudged/Faint Text89
Judgment Threshold Adjustment For Blank Originals89
Background Offsetting Adjustment For Radf90
Image Quality Adjustment (Printing Function)91
Gamma Balance Adjustment (Black Mode)91
Upper Limit Value In The Toner Saving Mode92
Thin Line Width Lower Limit Adjustment92
Density Adjustment Of Graphic Lines (1200 Dpi)93
Image Quality Adjustment (Scanning Function)94
Background Adjustment (Color Mode)96
Background Adjustment (Black/Grayscale)97
Judgment Threshold For Acs97
Fine Adjustment Of Black Density98
Rgb Conversion Method Selection99
Adjustment Of Saturation99
Adjustment Of The Capacity And Image Quality Of Slimpdf100
Surrounding Void Amount Adjustment101
Jpeg Compression Level Adjustment101
Color Conversion Table Selection102
Image Quality Adjustment (Fax Function)103
Error Code And Troubleshooting105
If A Problem Continues Even After Performing All Troubleshooting105
General Descriptions105
Collection Of Debug Logs With A Usb Device106
Collection Procedure106
Error Code List108
Jam108
Service Call109
Error In Internet Fax / Scanning Function112
Printer Function Error121
Toshiba Remote Monitoring System Error (Topaccess Related Error Communication Error With External Application)123
Mfp Access Error124
Maintenance Error126
Network Error127
Diagnosis And Prescription For Each Error Code132
Check Item132
Paper Jam In Finisher Section133
Paper Not Detected133
Early Arrival Jam133
Paper Transport Jam133
Power-On Jam135
Rear Cover Open Jam135
Stapling Jam136
Finisher Related Service Call137
Stacker Motor Abnormality137
Rear Alignment Hp Abnormality137
Stapler Motor Hp Abnormality137
Download Abnormality138
Front Alignment Hp Abnormality138
Ejector Abnormality139
Paper Support Hp Abnormality139
Lever Path Hp Abnormality140
Paddle Hp Abnormality140
[Eaf7] Rear Alignment Hp Abnormality143
[Eaf8] Stacker Motor Position Detection Error143
[Ed15] Paddle Hp Abnormality144
Communication Related Service Call145
Communication Initialization Error Between Sys Board And Pu Board145
Communication Error Between System-Cpu And Scanner-Cpu146
Scanner Response Abnormality146
Circuit Related Service Call147
Sram Abnormality On The Sys Board147
[F350] Su Board Abnormality147
[F400] Sys Board Abnormality147
Other Service Call149
[F100_0] Hdd Format Error (Operation Failure Of Key Data)149
Hdd Format Error (Hdd Encryption Key Data Damaged - One Board)149
Hdd Connection Error152
Root Partition Mount Error152
Partition Mount Error152
Hdd Start Error159
Hdd Transfer Time-Out159
Hdd Data Error159
Hdd Other Error159
Adi-Hdd Error: Hdd Type Detection Error160
Adi-Hdd Error: Adi Encryption Key Download Operation Error160
Adi-Hdd Error: Adi Authentication Admin Password Generation Error161
Adi-Hdd Error: Authentication Random Number Generation Error161
Adi-Hdd Error: Authentication Data Transmission Error162
Key Consistency Error163
Key Consistency Error (License Data Damage)166
Database Abnormality170
[F124] Language Db Damage Error171
[F130] Invalid Mac Address171
[F131] Error Due To Damage To Filtering Setting File172
[F140] Asic Format Error172
Data Overwrite Option (Gp-1070) Disabled173
[F500] Hd Partition Damage173
[F510] Application Start Error173
[F520] Operating System Start Error174
[F521] Integrity Check Error174
[F550] Encryption Partition Error174
[F600] F/W Update Error174
[F700] Overwrite Error175
[F800] Date Error175
[F900] Model Information Error175
Internet Fax Related Error176
Insufficient Memory176
Invalid Parameter176
Smtp Address Unset177
Server Time-Out Error177
Smtp Server Connection Error177
Terminal Mail Address Error177
Destination Mail Address Error178
Terminal/Destination Mail Address Error178
Electronic Filing Related Error178
Image Library Error178
Remote Scanning Related Error179
[2A31] Disabled Ws Scan179
[2A51] Power Failure179
[2Bf0] Exceeding Maximum Number Of Pages179
E-Mail Related Error180
Message Reception Error180
Exceeding File Capacity180
Directory Creation Failure180
Address Book Reading Failure181
Terminal Ip Address Unset181
Terminal Mail Address Unset181
Resource Acquiring Failure182
[2D12] Message Reception Error182
[2D15] Exceeding The Maximum Size For File Sharing182
[2D30] Directory Creation Failure182
Storage Capacity Full Failure During Processing183
Ftp Service Not Available183
File Sharing Service Not Available183
Netware Service Not Available183
[2E66] Hdd Full Failure In Usb Storage184
[2Ec1] Power Failure In Usb Storage184
E-Mail Reception Related Error185
Partial Mail Time-Out Error185
Partial Mail Related Error185
Insufficient Hdd Capacity Error185
Offramp Destination Error186
Offramp Security Error186
Power Failure Error186
[3C90] Offramp Fax Transmission Disable Error186
[4121] Job Canceling Due To External Counter Error187
[4211] Printing Data Storing Limitation Error187
[4212] E-Filing Storing Limitation Error187
[4213] File Storing Limitation Error187
[4311] Printing Not Permitted188
[4312] Not Authorized To Store A File188
[4411] Image Data Creation Failure188
[4412] Double-Sign Encoding Error188
Topaccess Related Error/Communication Error With External Application189
Internal Setting Error189
Authentication Error189
No Ssl Certificate189
Invalid Ssl Certificate190
Expired Ssl Certificate190
Other Ssl Certificate Related Error190
Invalid Dns Error190
Proxy Error191
No Url (Host/Port) Or Invalid Path191
Http Communication Error191
Ebr2 Internal Error191
Time For Cleaning Of The Slit Glass And Main Charger192
Mfp Registration Error192
Mfp Registration Lock Error192
Server Busy Error192
Power Failure During Restoration194
Fax Unit Attachment Error194
Network Fax Transmission Error194
Unsuccessful User Login To Mfp195
Failed To Connect On External Role Base Access Control (Ldap) Server195
Connection Failure To The Authentication Server195
The Authentication Server That Cannot Be Accessed Is Detected195
Card Related Error: Invalid Flag Data196
Card Related Error: Invalid Flag Data (Invalid Card Data)196
Card Authentication: Card Setting Error196
Automatic Secure Erase Failure196
Mfp Fail To Verify Clock With Time Server197
System Firmware Installation Failure198
Engine Firmware Installation Failure198
Scanner Firmware Installation Failure198
Patch Installation Failure198
Language Pack Installation Failure199
License Key Returning Failure199
License Key Installation Failure199
Cryptographic Key Consistency Confirmation Failure199
Unidentified Error During Certificate Acquisition From Scep Server200
Timeout Error During Certificate Acquisition From Scep Server200
File Save Error During Certificate Acquisition From Scep Server200
Software Package File Decryption Failure200
Finisher Firmware Installation Failure201
Su Firmware Installation Failure201
Su Loader Installation Failure201
Su Recovery Installation Failure201
Option Tray Installation Failure202
Lcf Installation Failure202
Finisher Installation Failure202
Duplex Installation Failure202
Ikev1 Invalid Certificate205
Ikev1 Certificate Not Supported205
Ikev1 Invalid Certificate Authentication205
Ikev1 Certificate Unavialable205
Ikev1 Invalid Signature206
Ikev2 Wrong Proposal Choosen206
Ikev2 Certificate Failed206
Ipsec Remote Ip Mismatch209
Ipsec Ike Timeout209
Ipsec Invalid Manual Key209
Invalid Tsig/Sig(0) Key File210
Wireless Association With Access Point Failure210
Wireless Certificate Verification Failure210
Other Errors213
Wireless Lan Connection Disabled213
"Invalid Department Code" Is Displayed213
Ethernet Disabled In Half-Duplex Communication213
Replacement Of Pc Boards/Hdd215
Removal And Installation Of Pc Boards/Hdd215
Right Side Cover215
Sys Board Cover218
Hard Disk (Hdd)219
Sram Board 220
Fax Unit221
Precautions When Replacing Pc Boards223
Precautions, Procedures And Settings For Replacing Pc Boards And Hdd223
Hdd Fault Diagnosis224
Precautions And Procedures When Replacing The Hdd227
Erase Hdd229
Replace / Format Hdd229
Reset User's Setting Items and Restore Data/Information230
Adjust Image Quality231
Precautions And Procedures When Replacing The Sys Board232
Return License232
Replace The Sys Board233
Restore Adi Key233
Restore Encryption Key234
Restore License234
Update Firmware Version234
Reinstall License234
Precautions And Procedure When Replacing The Sram Board236
Backup Sram237
Replace Sram Board238
Clear Sram System Storage Area238
Restore Sram238
Clear Sram Update Error Flags239
Backup Adi Key239
Backup Encryption Key239
Backup License240
Initialize Sram Board240
Initialize The Sram Error240
Enable Hdd Encryption241
Firmware Confirmation After The Pc Board/Hdd Replacement243
Precautions And Procedures When Replacing The Pu Board243
License Re-Registration Using The One-Time Dongle244
Re-Registration When The Board Is Replaced244
Re-Registration When The Equipment Is Replaced Due To Malfunction244
Precautions For Installation Of Gp-1070246
Precautions When Disposing Of Hdd246
Precautions When Disposing Of The Sys Board246
Remote Service247
Auto Supply Order247
Fax247
If Order Failure Occurs247
Setting Item248
Touch Panel Setting248
Output Of Setting List Of The Auto Supply Order249
Setting Procedure250
Time Setting ([Change] Button)261
Order Sheet Format262
Service Notification266
Preparation266
Items To Be Notified274
Total Counter Transmit By E-Mail274
Total Counter Transmit By Fax276
Toner Near-Empty Notification By E-Mail279
Toner Near-Empty Notification By Fax282
Service Call Transmit286
Firmware Updating289
Equipment289
Firmware Updating With A Usb Device292
Updating Methods292
Firmware Type And Data File Name For Updating292
Folder Configuration Of A Usb Device293
Patch Update293
Standard Update293
Differential Items Update293
Update Procedure295
Updating Firmware295
Confirmation Of The Updated Data303
Display During The Update303
Firmware Update Mode304
Firmware Updating With Pwa-Dwnld-Jig2306
Pwa-Dwnld-Jig2 (48Mb)306
Writing The Data To The Download Jig (Pwa-Dwnld-Jig2)307
Precautions When Writing The System Firmware Data308
System Firmware308
Firmware Updating With K-Pwa-Dlm-320311
Fax Unit Firmware (Gd-1340)312
When Firmware Updating Fails315
Flow Chart For Correcting Usb Update Failure316
When The Update Of The System Firmware Failed316
When The Update Of System Software Failed317
Backup Function319
Data Cloning319
Backup Files320
Cloning Procedure320
Confirmation Of The Error322
Aes Data Encryption Function Setting324
Precautions324
Back Up In Hdd326
Enable Data Encryption Function327
Procedure For Disabling Data Encryption Function329
High Security Mode330
Prior Confirmation330
Procedure For Entering The High Security Mode330
External Counters333
Signal333
Pin Layout333
Details Of The Signals335
Ctron Signal335
Ctrcnt Signal335
Mcrun Signal335
Bkctr Signal, Mnctr Signal, Flctr Signal336
Size3, Size2, Size1 And Size0 Signals336
Large/Small Signal336
Full Color Signal336
Notices337
Setting Code337
Setting Value Change And Restrictions When Using The Coin Controller337
Restrictions When Using The External Counter337
System353
Setting Mode355
Sys 362
Nad: 1404
Others: 0404
Nad: 4405
Others: 1405
Nad: 40407
Others: 2407
Maintenance Utility437
General Overview439
Purpose439
System Requirements439
System Configuration440
Related Documents440
Operating Procedures441
Starting The Maintenance Utility441
Printer Connection442
Printer Search442
Maintenance Utility Main Window446
Menu448
Explanation Of Functions448
Toolbar448
Maintenance Utility Setting449
Time Out Tab449
Functions Supported By Maintenance Utility450
Function Setting Tab450
Function Procedures451
Standard Functions451
Board Replacement Functions451
Pu Board Replacement452
Displaying The Function Screen452
Entering An Id String453
Necessity Of Id String Input453
Uploading And Saving The Pu Board Setting Value454
Downloading The Pu Board Setting Value457
Pu Board Setting460
Start Pu Board Setting461
Pu Serial Number Setting Function462
Specifying The Pu Serial Number To Be Set463
Setting The Pu Serial Number463
Pu Serial Number Setting Result463
Factory/Shipping Mode Setting Function464
Changing The Mode465
Going To The Following Function Screen Or Finishing Pu Board Setting465
Finish Pu Board Setting466
Board Item Setting Information467
Printer Maintenance Category468
Send To File Function468
Receiving The Response470
Appendixes471
A Maintenance Utility File Structure471
B Limitations Of Maintenance Utility472
C Glossary473
D Process Flow474