Toshiba e-STUDIO477S Service Manual page 13

5.3 Diagnosis and Prescription for Each Error Code ............................................................ 5-28
5.3.1 Check item ....................................................................................................... 5-28
5.3.2 Paper jam in finisher section............................................................................ 5-29
5.3.3 Finisher related service call ............................................................................. 5-33
5.3.4 Communication related service call ................................................................. 5-41
5.3.5 Circuit related service call ................................................................................ 5-43
5.3.6 Other service call ............................................................................................. 5-45
5.3.7 Error in Internet FAX / Scanning Function ....................................................... 5-72
5.3.8 Printer function error ........................................................................................ 5-83
5.3.9 TopAccess related error/Communication error with external application ........ 5-85
5.3.10 MFP access error ............................................................................................ 5-91
5.3.11 Maintenance error............................................................................................ 5-94
5.3.12 Network error ................................................................................................... 5-99
5.4 Other errors................................................................................................................... 5-109
5.4.1 Equipment operation disabled after the installation of option(s) .................... 5-109
5.4.2 Wireless LAN connection disabled ................................................................ 5-109
5.4.3 "Invalid Department Code" is displayed......................................................... 5-109
5.4.4 Ethernet disabled in half-duplex communication ........................................... 5-109
5.4.5 "Authentication Failed" is displayed ............................................................... 5-109
6. REPLACEMENT OF PC BOARDS/HDD ...................................................................... 6-1
6.1 Removal and Installation of PC Boards/HDD.................................................................... 6-1
6.1.1 Right side cover ................................................................................................. 6-1
6.1.2 SYS Board cover ............................................................................................... 6-4
6.1.3 SYS board ......................................................................................................... 6-4
6.1.4 Hard disk (HDD) ................................................................................................ 6-5
6.1.5 SRAM board <for SYS board> .......................................................................... 6-6
6.1.6 FAX unit ............................................................................................................. 6-7
6.2 Precautions, Procedures and Settings for Replacing PC Boards and HDD ..................... 6-9
6.2.1 Precautions when replacing PC boards............................................................. 6-9
6.2.2 HDD fault diagnosis ......................................................................................... 6-10
6.2.3 Precautions and procedures when replacing the HDD .................................... 6-13
6.2.4 Precautions and Procedures when replacing the SYS board .......................... 6-18
6.2.5 Precautions and procedure when replacing the SRAM board (for the SYS board)
......................................................................................................................... 6-22
6.2.6 Precautions and Procedures when replacing the PU board ............................ 6-29
6.2.7 Precautions and Procedures when replacing the SU board ............................ 6-29
6.2.8 Firmware confirmation after the PC board/HDD replacement ......................... 6-29
6.2.9 License re-registration using the one-time dongle ........................................... 6-30
6.3 Precautions for Installation of GP-1070 and Disposal of HDD/Board ............................. 6-32
6.3.1 Precautions for Installation of GP-1070 ........................................................... 6-32
6.3.2 Precautions when disposing of HDD ............................................................... 6-32
6.3.3 Precautions when disposing of the SYS board................................................ 6-32
6.3.4 Precautions when disposing of the SRAM board (for SYS board) ................. 6-32
7. REMOTE SERVICE....................................................................................................... 7-1
7.1 Auto Supply Order............................................................................................................. 7-1
7.1.1 Outline ............................................................................................................... 7-1
7.1.2 Setting Item........................................................................................................ 7-2
7.1.3 Setting procedure .............................................................................................. 7-4
7.1.4 Order Sheet Format ......................................................................................... 7-16
7.2 Service Notification ......................................................................................................... 7-20
7.2.1 Outline ............................................................................................................. 7-20
7.2.2 Setting.............................................................................................................. 7-20
7.2.3 Items to be notified .......................................................................................... 7-28
8. FIRMWARE UPDATING ............................................................................................... 8-1
8.1 Overview ........................................................................................................................... 8-1
8.2 Firmware Updating with a USB Device ............................................................................. 8-4
8.2.1 Updating methods.............................................................................................. 8-4
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