Toshiba e-STUDIO477S Service Manual page 193

Check item
Setting of a cloud server
[5414] Invalid device file error / TOSHIBA Global remote monitoring system error
Classification
Invalid device file
Check item
Communication environment
[5415] Communication error / TOSHIBA Global remote monitoring system error
Classification
Communication error
Check item
Setting
[5416] Setting files / system software update error / TOSHIBA Global remote monitoring system
error
Classification
Update failure of system software /
setting files of the equipment
Check item
Communication environment
[5417] System software error / TOSHIBA Global remote monitoring system error
Classification
Invalid system software / setting files
of the equipment
Check item
Communication environment
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Contact the administrator of the cloud server.
A device file to be sent to a cloud server from the equipment
has been damaged.
• Check the connection of the network cable.
• Check the connection of network devices.
If there is no problem with the network environment, reinstall
the system software.
Communication with a cloud server has failed.
Check the connection and the settings of network devices
and the cloud server.
The system software and the setting files of the equipment
cannot be updated because there is an ongoing job.
Retry the update of the setting files and the system software.
If the same error occurs more than one time, contact the
administrator of the cloud server.
The system software and the setting files of the equipment
that have been downloaded from a cloud server have been
damaged.
Retry the downloading of the setting files and the system
software.
Check if the network cable is disconnected. Check the
connection of network devices. If there is no problem with the
network environment, contact the administrator of the cloud
server.
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Measures
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Measures
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Measures
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Measures
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Measures
e-STUDIO477S/527S/477SL
ERROR CODE AND TROUBLESHOOTING
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