Trouble Shooting - IDK msd-804fd User Manual

10 Trouble shooting

This chapter recommends what to do if you have problems operating the MSD.
In case the MSD does not work correctly, please check the following items first.
･Are the MSD and all devices plugged in and powered on normally?
･Are cables connected correctly?
･Are there no loose connections?
･Are correct cables supported by devices being used?
･Are signal specifications of connected devices matched to each other?
･Are settings of the display device correct?
･Are there any close objects that may cause noise?
If the problem still cannot be solved, perform the following actions. Refer to manuals of connected devices as
well, since they may possibly be the cause of the problem.
Problem
Video output
Video is not output.
Cause/Check item/Solution
Check the error code in "7.16.8 Display device status [MONITOR
STATUS]". (The MSD has multiple output connectors. Check the
error code of the output connector that does not output video.)
･Error code 1:
Set "7.7.8 Video output connector [OUTPUT CONNECTOR]" to
"ON".
･Error code 2:
Check if the source device is connected and turned on.
･Error code 3:
Signals are not input. Check [1] to [5] on the next page.
･Error code 4:
A problem may occur in the source device or HDCP authentication.
Check [2], [4], and [5].
･Error code 5:
With using a sink device that is not HDCP compliant, only video
without content protection (e.g. test pattern) can be output, and go
black if signal with content protection is input. Some source
devices check whether the sink device is HDCP compliant or not
and output HDCP at all times. Since the MSD supports HDCP,
output video cannot be output if the display device is not HDCP
compliant. In that case, you can disable HDCP input from the
source device in "7.5.2 HDCP input enabled/disabled [HDCP
INPUT ENABLE]" in order to display the video.
･Error code 6 and 7:
There are problems in the input device.
･If no error code is displayed:
Set "7.3.15 Test pattern [TEST PATTERN]" to a pattern other than
"OFF". If any test pattern is not output, check [5] to [6]. If a test
pattern is output, the source device may not be outputting video.
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MSD-804FD User's Guide
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