Settings In Cs Remote Care; Outlines; Setting Up The Cs Remote Care - Konica Minolta bizhub C250P Service Manual

Field Service Ver. 2.0 Mar. 2006

16.4 Settings in CS Remote Care

16.4.1

Outlines

• CS Remote Care is a system of controlling the machine, in which the machine and the
CS Remote Care center computer send and receive data of various types for machine
control via the telephone line or e-mail.
• CS Remote Care enables the machine to call the computer at the center when trouble
occurs. It also enables the computer at the center to contact the machine for the neces-
sary data.
• Data which CS Remote Care handles can be divided into the following groups.
a. Data which show the status of use of the machine such as Total count, PM count.
b. Data which show the abnormal situation on the machine such as where and how
often errors occur.
c. Data on adjustment
d. Data on setting
16.4.2

Setting Up the CS Remote Care

NOTE
• For resetting up the machine which CS Remote Care has already been set up,
clear the RAM for CS Remote Care before resetting.
See P.205
• When using the telephone line for connection, use the recommended modem.
(For recommended modem, contact responsible person of KONICA MINOLTA.)
Step
1
Using the telephone line modem
Register the device ID to the application at CS Remote Care Center.
0
The initial connection is not available unless the device ID is registered.
Connecting the modem
Turn the power for the modem OFF. Connect
the machine and the modem with a modem
1 cable. Connect the modem and the wall jack
with a modular cable.
* For connecting the modular cable, see the
manual for the modem.
Selecting the CS Remote Care function
CS Remote Care → System Selection, and
2
select the Modem.
Inputting the ID Code
1. Select the CS Remote Care → System Selection → ID Code
3
2. Input the seven digits ID of the service person, and press Menu/Select key.
See P.204
Clearing the RAM
1. Select CS Remote Care → ID Code → Detail Set: Modem
2. Select the RAM Clear, and press the Menu/Select key.
See P.205
4
NOTE
• When the detail setting key is not displayed, proceed to step 5 without clearing the
RAM.
Procedure
Using E-mail
Be sure to remove the telephone line modem
when e-mail is used.
Selecting the CS Remote Care function
CS Remote Care → System Selection, and
select the E-Mail.
16. TECH. REP. MODE
195