Troubleshooting - Fuji Xerox DocuCentre SC2020 User Manual

13 Problem Solving

Troubleshooting

This section describes troubles that may occur with the machine and their solutions.
Follow the troubleshooting procedure below to solve the problems.
There is a problem with the
machine's operation.
No
A message is displayed.
No
The image quality is poor.
No
There is a problem when using
the Copy feature.
No
There is a problem when using
the Print feature.
No
There is a problem when using
the Fax feature.
No
There is a problem when using
the Scan feature.
No
Scan Driver/Printer Utility
Problems
13
If you cannot resolve an error despite following the above procedure, contact our Customer
Support Center.
244
[Action] Refer to "Machine Problems" (P.245) .
Yes
[Cause] Is there a paper or document jam?
Yes [Action] For information on paper jams, refer to "Paper Jams" (P.272).
For information on document jams, refer to "Document
Jams" (P.276).
No
[Cause] Is an error code displayed?
[Action] Refer to "Error Code" (P.265).
[Action] Refer to "Image Quality Problems" (P.249).
Yes
[Action] Refer to "Copying Problems" (P.255).
Yes
[Action] Refer to "Printer Problems" (P.258).
Yes
[Action] Refer to "Fax Problems" (P.260).
Yes
[Action] Refer to "Scan Problems" (P.262).
Yes
[Action] Refer to "Scan Driver/Printer Utility Problems" (P.264).
Yes