Scan Driver/Printer Utility Problems - Fuji Xerox DocuCentre SC2020 User Manual

13 Problem Solving

Scan Driver/Printer Utility Problems

The table below lists possible solutions to scan driver/printer utility problems.
13
264
Symptom
Unable to retrieve the Address
Book data from the printer on
the Address Book Editor.
The TWAIN driver cannot
connect to the machine.
Failed to scan your document
on the machine via Express
Scan Manager.
Failed to create an image file
via Express Scan Manager.
Failed to initialize Express Scan
Manager.
Failed to execute Express Scan
Manager.
An unexpected error occurred
on Express Scan Manager.
Check that the USB cable or Ethernet cable is connected
properly.
Ensure that the machine is turned on.
Ensure that the scan driver is installed on your computer. (The
Address Book Editor retrieves the Address Book data via the scan
driver when the machine is connected using a USB cable.)
Check that the USB cable is connected properly.
Check whether the machine is on. If the machine is on, reboot it
by turning the power switch off and then on again.
If a scan application is running, close the application once,
restart the application, and then try scanning again.
Ensure that your computer and the machine is properly
connected with the USB cable.
Check whether the machine is on. If the printer is on, reboot it by
turning the power switch off and then on again.
If a scan application is running, close the application once,
restart the application, and then try scanning again.
Network connection cannot be used. Connect with the USB
cable.
Uninstall Express Scan Manager on your computer and then re-
install it.
Ensure there is sufficient space in your hard disk.
Uninstall Express Scan Manager on your computer and then re-
install it.
Uninstall Express Scan Manager on your computer and then re-
install it.
Uninstall Express Scan Manager on your computer and then re-
install it.
Uninstall Express Scan Manager on your computer and then re-
install it.
Remedy