Troubleshooting For Cs Remote Care - Konica Minolta bizhub C650 Service Manual

10. Service Mode
10.7.10

Troubleshooting for CS Remote Care

If communication is not done properly, check the condition by following the procedures
shown below.
1. Shift the screen in the order of [Service Mode] → [CS Remote Care] → [Detail Setting].
At this time, in the cases of initial transmitting / administrator transmitting / maintenance
start transmitting / maintenance finish transmitting, the communication result will be
displayed at the top of the screen.
* For the communication result, the following message will be displayed based on its suc-
cess or failure.
Display of
communication result
Communicating
Communication trouble
with the center
Complete successfully
Modem trouble
Busy line
No response
488
Cause
⎯
Although the machine tries to communi-
cate with the center, there is any trouble
and the communication completes
unsuccessfully.
⎯
Although the machine tries to communi-
cate with the center, there is any trouble
in the modem.
Although the machine tries to communi-
cate with the center, the line to the cen-
ter is busy.
Although the machine tries to communi-
cate with the center, there is no
response from the center.
Field Service Ver. 8.0 Jun. 2008
Solution
⎯
• See the list of error message
and confirm the corresponding
point.
See P.484
⎯
• Check if the power of modem
in ON.
• Check if there is any problem in
connection between the
modem and the main body.
• Communicate with the center
again.
• Communicate with the center
again.
• Check the communication
environment of the center side.