Unable To Transmit Data Through Scan To E-Mail - Konica Minolta bizhub C650 Service Manual

6. Troubleshooting procedures
6.3

Unable to transmit data through Scan to E-Mail.

Check
The SMTP server is not in
service.
IP address of the SMTP
server is wrong.
Port number is wrong.
The message
1 "Server Connect
error" appears.
A timeout condition occurs.
The network is disconnected
during file transfer.
The message The size of the scan data
2 "E-mail Size exceeds the upper limit value
Over" appears. set for maximum e-mail size.
6.4 E-mail does not reach the destination when transmission
through Scan to E-Mail is completed.
Check
An error message
1 is returned from
the mail server.
40
Possible Cause
Possible Cause
The destination mail
Yes
address is wrong.
The receiving end is
being unable to receive,
No or is not receiving, mail
stored in the POP3
server.
Field Service Ver. 8.0 Jun. 2008
Action
Check with the network
administrator.
Check with the network
administrator and enter the
correct IP address.
Check with the network
administrator and enter the
correct port number.
Set a longer value for "SMTP
Connection Timeout." The tim-
eout value depends on the
network's traffic conditions
and load on the FTP server.
Send Ping from PC to the con-
troller and SMTP server to
check to see if both parties are
connected to the network or
not.
Decrease resolution to make
small the data size or change
the setting for scanned file
separation and binary division
as necessary so that the scan
data does not exceed the
maximum e-mail size.
Action
Enter the correct mail
address.
Remark
See "User's Guide
[Network Scanner
Operations]."
See "User's Guide
[Network Scanner
Operations]."
Remark
See "User's Guide
[Network Scanner
Operations]."