Table Of Contents - STARPLUS Triad 1 Product Description Manual

1 Introduction
Regulatory Information (U.S.A.) .......................................................................................................... 1-3
Telephone Company Notification .............................................................................................. 1-3
Incidence of Harm ............................................................................................................................ 1-3
Changes in Service ........................................................................................................................... 1-3
Maintenance Limitations ............................................................................................................... 1-3
Hearing Aid Compatibility ............................................................................................................. 1-4
UL/CSA Safety Compliance ........................................................................................................... 1-4
Notice of Compliance ...................................................................................................................... 1-4
Toll Fraud and DISA Disclaimer ........................................................................................................... 1-4
2 Digital Station Features
Station Features Index ........................................................................................................................... 2-3
911 Alert ...................................................................................................................................................... 2-11
Account Codes .......................................................................................................................................... 2-11
Account Codes - Forced ........................................................................................................................ 2-11
Account Codes - Traveling COS (Verified) ....................................................................................... 2-11
Answering Machine Emulation ........................................................................................................... 2-12
Attendant Assignment ........................................................................................................................... 2-12
Attendant Recall ....................................................................................................................................... 2-12
Automatic Call Back Timer .................................................................................................................... 2-12
Automatic Call Distribution .................................................................................................................. 2-12
Agent Positions ................................................................................................................................. 2-13
Alternate ACD Group Assignments ............................................................................................ 2-13
ACD Group Member Status ........................................................................................................... 2-13
Guaranteed Message Announcement ...................................................................................... 2-14
Incoming CO Direct Ringing ......................................................................................................... 2-14
No-Answer Recall Timer ................................................................................................................. 2-14
No-Answer Retry Timer .................................................................................................................. 2-14
Overflow Station Assignments .................................................................................................... 2-14
Overflow Station Forwarding ....................................................................................................... 2-14
PC/ACD Interface Trace .................................................................................................................. 2-15
Recorded Announcements (RAN) ............................................................................................... 2-15
Supervisor Positions ........................................................................................................................ 2-15
Supervisor/Agent Calls in Queue Status Display ................................................................... 2-16
Wrap-Up Timer Per ACD Group ................................................................................................... 2-16
Automatic Selection/Line Access ....................................................................................................... 2-16
Automatic Night Service ....................................................................................................................... 2-17
Automatic Pause Insertion With Speed Dial .................................................................................. 2-17
Automatic Privacy .................................................................................................................................... 2-17
Background Music ................................................................................................................................... 2-17
Battery Back-Up (Memory) ................................................................................................................... 2-18
Busy Lamp Field ........................................................................................................................................ 2-18
Contents