Call Forward - Preset; Preset Call Forward - Acd, Voice Mail, Ucd, Or Hunt Groups; Preset Call Forward - Off-Net - STARPLUS Triad 1 Product Description Manual

Call Forward - Preset

This feature can cover SLT extensions, however an SLT cannot perform the call coverage
function. The SLT extension need not be physically installed, only the SLT card must be
installed.
Direct CO calls have ring and LCD priority over call coverage calls. The call coverage station
must have a direct CO appearance or Loop button in order to pick up an external call. If the
call coverage station is in DND, no audible ringing is heard, however visual and LCD
information is presented.
This feature can be programmed by the station user or through admin programming. By
default, no call coverage buttons are assigned.
Call Forward - Preset
The Call Forward Preset feature allows the system database to be configured so that
incoming CO Lines, which are programmed to ring at a particular station, can be forwarded
elsewhere in the system predetermined by programming. This feature is active if the station
ringing is not answered in a specified time, and is particularly useful in overflow applications
in which a Voice Mail or Auto Attendant may be in use.
A station may have one designated preset forward location defined in the database.
Preset Call Forward is chainable only to other predetermined preset forward stations
specified in the database up to a chain of 5 stations.
Chainable Preset Call Forwarding forces the incoming CO Line to ring at each station
preassigned in the database for the Preset Forward Ring Timer specified in the database
before forwarding.
Each station in the system may, independently, have incoming CO calls preset forwarded
to the following destinations:

Preset Call Forward - ACD, Voice Mail, UCD, or Hunt Groups

CO Lines can be Preset Forwarded to ring to one of the group types in the system (ACD, Hunt
Voice Mail, or UCD). CO lines do not Preset Forward to a busy ACD Group. Each time the
Preset Forward Timer expires (a total of 5 attempts), the group is checked for an idle station.

Preset Call Forward - Off-Net

CO Lines can be preset forwarded to ring Off-Net via speed dial from any station. After the
expiration of the preset forward timer, the system selects an idle CO line and dial the off-net
location, then connect the two CO lines.
Chapter 2 - Digital Station Features
2-19