STARPLUS Triad 1 Product Description Manual page 12

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Repeat Redial ............................................................................................................................................. 5-52
Save Number Redial (SNR) .................................................................................................................... 5-53
Speakerphone ........................................................................................................................................... 5-53
Station Relocation ................................................................................................................................... 5-54
Station Speed Dial ................................................................................................................................... 5-54
Storing Speed Numbers ........................................................................................................................ 5-55
System Speed Dial ................................................................................................................................... 5-56
Text Messaging (Silent Response) ..................................................................................................... 5-56
Transferring CO Calls to a Station Forwarded to VM .................................................................. 5-57
Uniform Call Distribution ...................................................................................................................... 5-58
UCD Available/Unavailable ........................................................................................................... 5-58
UCD Calls In Queue Display .......................................................................................................... 5-58
UCD Overflow Station - Forwarding Assignments ............................................................... 5-59
Universal Day/Night Answer ................................................................................................................ 5-59
Voice Mail .................................................................................................................................................... 5-60
Voice Mailbox Button ...................................................................................................................... 5-60
Voice Mail Group Button ................................................................................................................ 5-61
VM Transfer with ID Digits ............................................................................................................. 5-61
VM Tone Mode Calling Option .................................................................................................... 5-62
Voice Mail One-Touch Recording ............................................................................................... 5-62
Volume Controls ....................................................................................................................................... 5-63
6 Digital Station Operation
Introduction ............................................................................................................................................... 6-3
Digital Telephone Description ..................................................................................................... 6-4
911 Alert ...................................................................................................................................................... 6-6
Account Codes .......................................................................................................................................... 6-7
Account Codes/Traveling COS (Verified) ......................................................................................... 6-7
Answering a Recall .................................................................................................................................. 6-8
Answering Machine Emulation ........................................................................................................... 6-8
Notification Methods ...................................................................................................................... 6-8
Mailbox Options ................................................................................................................................ 6-9
Automatic Call Distribution .................................................................................................................. 6-10
ACD Agent Help ................................................................................................................................ 6-10
Agent Login/Logout ........................................................................................................................ 6-11
ACD Agent Queue Status Display ............................................................................................... 6-12
ACD Available/Unavailable Mode .............................................................................................. 6-13
ACD Call Factor .................................................................................................................................. 6-14
ACD Call Qualification ..................................................................................................................... 6-14
ACD Group Member Status ........................................................................................................... 6-14
ACD Overflow Station - Available/Unavailable Mode ......................................................... 6-15
ACD Overflow Station - Forwarding .......................................................................................... 6-16
Supervisor Login/Logout ............................................................................................................... 6-16
Supervisor Monitor With Barge-In .............................................................................................. 6-17
Supervisor Queue Status Display ................................................................................................ 6-18
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